When you open Windows Internet Explorer, you see an error message about a compatibility issue between Internet Explorer and the HP Smart Web Printing add-on program.
To resolve this issue, install the latest version of HP Smart Web Printing.
HP Smart Web Printing has been replaced by the HP Smart Print tool that works together with the Bing toolbar. HP Smart Print is supported by Internet Explorer 6, by Internet Explorer 7, by Internet Explorer 8, and by Internet Explorer 9.
For the latest version of HP Smart Print for Internet Explorer 9
To download the latest version of HP Smart Print, click the following link to visit the HP website:HP Smart Print
Disable HP Smart Web Printing
To have us disable HP Smart Web Printing for you, go to the "Fix it for me
" section. If you would rather fix this problem yourself, go to the "Let me fix it myself
Fix it for me
To fix this problem automatically, click the Fix this problem
link, click Run
in the File Download
dialog box, and then follow the steps in the wizard.
Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
This wizard may be in English only. However, the automatic fix works for all language versions of Windows.
Let me fix it myself
To fix this problem yourself, follow these steps:
- Close all Internet Explorer windows.
- Open a new Internet Explorer window.
- When you see the message that states that the "HP Smart Web Printing add-on can cause Internet Explorer to crash or to stop responding," click Always open Internet Explorer without this add-on.
HP Smart Web Printing is an add-on for Internet Explorer that lets you select and print only the website content that you want. This software is usually installed when you use the HP Software CD to install an HP printer.
How do browser add-ons affect my computer?
Internet Explorer add-ons: frequently asked questions
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 969227 - Last Review: March 12, 2013 - Revision: 27.0
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