"Add-on can cause Internet Explorer to stop responding or crash" error when you run Drive Letter Access

Article ID: 969228 - View products that this article applies to.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com)
site.
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Resolution

To fix the compatibility issue that occurs when you try to use the Drive Letter Access add-on in Windows Internet Explorer 8 or Internet Explorer 9, use one of the following methods.

Note Before this issue occurs, you receive the following warning:

This add-on can cause Internet Explorer to stop responding or crash
Internet Explorer <n> is not compatible with your version of the "Drive Letter Access" Internet Explorer add-on.

Method 1: Disable the Drive Letter Access add-on in Internet Explorer

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Fix it automatically

Note If you would rather fix this problem yourself, go to the "Fix it manually" section.

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The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn more
(http://support.microsoft.com/mats/ie_freezes_or_crashes)
run now
(http://go.microsoft.com/?linkid=9708413&entrypointid=MATSKB)
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Fix it manually

To fix this problem manually, disable the Drive Letter Access add-on by following these steps:
  1. Close all Internet Explorer windows.
  2. Start Internet Explorer. A dialog box appears that contains the "This add-on can cause Internet Explorer to stop responding or crash" warning.
  3. Select the Always open Internet Explorer without this add-on option, and then click OK.

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Note This fix doesn't affect how the Drive Letter Access program works. You can still use Drive Letter Access to burn CDs and DVDs after you disable the add-on.
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Video: How to disable an add-on in Internet Explorer

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uuid=a12b2328-ec8f-4304-af91-89823bfcf05e VideoUrl=http://aka.ms/upcu2d
(http://aka.ms/upcu2d)
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Method 2: Install the latest version of the add-on

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To download the latest version of the Drive Letter Access add-on, click the following button to go to the Roxio website (website available only in English):
Find it on a third -party site

Note Drive Letter Access is now named Roxio Burn. After you download and install Roxio Burn, the incompatibility between the program and Internet Explorer 8 or Internet Explorer 9 is resolved.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products
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Need More Help?

You can also get help from the Microsoft Community
(http://answers.microsoft.com/en-us/Search/Search?SearchTerm=Internet%20explorer%20drive%20letter%20access&CurrentScope.ForumName=ie&askingquestion=false)
online community, search for more information on Microsoft Support
(http://support.microsoft.com/search/)
or Windows Help and How To
(http://office.microsoft.com/support/)
, or learn more about Assisted Support
(http://support.microsoft.com/contactus/)
options.



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Properties

Article ID: 969228 - Last Review: January 8, 2013 - Revision: 55.0
Applies to
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbsurveytest kbaddin kbmatsfixme kb3rdparty kbexpertiseinter kbsurveynew kbprb kbhowto atdownload kbfaq kbcip kbsmbportal kbvideocontent KB969228
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