Incorrect UA content or "Help Topic not found" error when you launch help in Internet Explorer 8

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Article ID: 969284 - View products that this article applies to.
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Source: Microsoft Support

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Symptom



You receive a "Help topic not found" error message when doing the following:

 

1.      Install any language version of IE8 on a version Winodws Vista where the OS language does not match that of Internet Explorer 8.

2.      Launch Internet Explorer 8

3.      Launch Internet Explorer Help - by either hitting F1 or through Help Menu -> Internet Explorer Help

 

User Example Scenario:

 

1.      User has German Windows Vista Machine with IE7 on it

2.      User downloads and installs Internet Explorer 8 - English

3.      Upon launching the browser, the User Interface is in English - expected

4.      Launching help from within the product results in an error page "Help topic not found"

Cause



This may be due to the Vista help framework which does not execute the right fall back logic to show the right Help content.  This is still under investigation, more info will be added.

Resolution



Method 1:  Download and Install Internet Explorer 8 Language pack to match the Operating System Language from the Download Center at https://www.microsoft.com/downloads/en/default.aspx.

 

As an example, for User scenario above, user would download and install Internet Explorer 8 Language pack in German (mathching the OS Language) from the download center. 

 

Method 2: Install the OS Language pack that matches the language version of Internet Explorer 8.

 

As an example, user has English Windows Vista and decides to download and use Internet Explorer 8 in German. User will see the right help content; when they also install the Vista German Language pack to match the language version of Internet Explorer 8.

 

More Information



Notes:

·         Internet Explorer 8 LIP languages that install on top of a different version of the Base OS Language (for E.g. IE8 Hindi will install on top of English) are not affected.

·         In all of the scenarios above, the users will still see Online help (if opted in to receive online help updates) in the OS language they installed Internet Explorer 8 on.

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Article ID: 969284 - Last Review: March 19, 2009 - Revision: 1.2
APPLIES TO
  • Windows Internet Explorer 8
Keywords: 
kbrapidpub kbnomt KB969284

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