Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows
To resolve this problem, apply hotfix package 969300, and then enable the hotfix package. To do this, follow these steps.
Apply hotfix 969300.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
969300
(http://support.microsoft.com/kb/969300/
)
Description of the Outlook 2003 hotfix package (Outllib.dll, Winword.exe): April 30, 2009
Enable the hotfix package. To do this, follow these steps:
In Windows Vista, click Start
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, type regedit in the Start Search box, and then press ENTER.
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If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following registry subkey: