The operation fails when you try to move a Consumer user in HMC 4.0 from one mailbox store to another

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Article ID: 969312 - View products that this article applies to.
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Symptoms

If you try to move a Consumer user in Microsoft Solution Hosted Messaging and Collaboration (HMC) 4.0 from one mailbox store to another, the operation fails. Additionally, you receive a response that resembles the following message:
<response>
<errorContext description="The specified consumer instance does not exist"
code="0xc2201bc5"
executeSeqNo="65">

<errorSource namespace="CoreRMO"
procedure="Find Consumers"/>

<errorSource namespace="Exchange 2007 Resource Manager"
procedure="DeallocateMailbox"/>

<errorSource namespace="Hosted Email 2007"
procedure="MoveMailbox"/>

</errorContext>
</response>

Cause

This issue occurs because of an error in the Move Mailbox procedure. This procedure should call the DeallocateConsumerMailbox procedure.

More information

Update information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

How to apply the update

To apply this update, follow these steps:
  1. Stop the provisioning engine to prevent requests from being processed while you update the namespaces. To do this, follow these steps:
    1. On each of the Microsoft Provisioning Server (MPS) Engine servers, start Component Services.
    2. Expand Component Services, expand Computers, and then expand My Computer.
    3. Click COM+ Applications.
    4. Right-click Provisioning Engine, and then click Disable.
    5. Right-click Provisioning Engine, and then click Shut Down.
  2. Uninstall old components, namespaces, providers, and Web services. To do this, follow these steps:
    1. Start the MPS Deployment Tool on the first MPS server (MPS01).
    2. Expand Hosted Exchange, and then expand Exchange Provisioning.
    3. Right-click Exchange 2007 Hosted Email, and then click Uninstall.
    4. Expand MPS Web Service, and then expand Hosted Email 2007 Web Service.
    5. Right-click each server under Hosted Email 2007 Web Service, and then click Uninstall.
    6. Click Start Deployment.
  3. Copy the new .msi files. To do this, follow these steps:
    1. Open the MSIShare folder.

      Note To open the MSIShare folder, click File in the MPS Deployment Tool, and then click File Locations to find the path of the installer files.
    2. Copy the following files from the update to the MSIShare folder:
      • HostedEmail2007NS.msi
      • HostedEmail2007WS.msi
  4. Install new namespaces, providers, and Web services. To do this, follow these steps:
    1. In the MPS Deployment Tool, right-click Hosted Exchange, and then click Install all in this group.
    2. Right-click MPS Web Service, and then click Install all in this group.
    3. Click Start Deployment.
  5. Initialize namespaces. To do this, follow these steps:
    1. In the MPS Deployment Tool, expand Hosted Exchange, and then expand Exchange Provisioning Configuration.
    2. Right-click Initialize Hosted Email 2007, click Execute, and then click Initialize Hosted Email 2007.
    3. Click Start Deployment.
  6. Restart the Provisioning Engine. To do this, follow these steps:
    1. On the MPS Engine servers, start Component Services.
    2. Expand Component Services, expand Computers, and then expand My Computer.
    3. Click COM+ Applications.
    4. Right-click Provisioning Engine, click Enable, and then click Start.
    5. Restart IIS on each of the MPS Web Services servers.

Prerequisites

Microsoft Solution for Hosted Messaging and Collaboration 4.0 must be installed before you apply this update.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Servicebase.msiNot Applicable376,83218-Mar-200919:51Not Applicable
Hostedemail2007ns.msiNot Applicable310,78418-Mar-200919:51Not Applicable
Hostedemail2007ws.msiNot Applicable527,36018-Mar-200919:51Not Applicable

Properties

Article ID: 969312 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Solution for Hosted Messaging and Collaboration 4.0
Keywords: 
kbnosurvey kbarchive kbexpertiseadvanced kbsurveynew kbhotfixrollup kbhotfixserver kbqfe KB969312

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