FIX: Windows Movie Maker crashes when you install more than 100 video transitions or video effects on a computer that is running Windows XP

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Article ID: 969395 - View products that this article applies to.
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SYMPTOMS

You install more than 100 video transitions or video effects to be used by Windows Movie Maker on a computer that is running Windows XP. When you try to run Windows Movie Maker, the application crashes.

CAUSE

This problem occurs because the maximum number of video transitions or video effects that Windows Movie Maker can handle is set to 100. This results in a crash in the qedit.dll module of Windows Movie Maker.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:
Microsoft Windows XP Arabic version
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Download the WindowsXP-KB969395-x86-ARA.exe package now.
Microsoft Windows XP Czech version
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Download the WindowsXP-KB969395-x86-CSY.exe package now.
Microsoft Windows XP Danish version
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Download the WindowsXP-KB969395-x86-DAN.exe package now.
Microsoft Windows XP German version
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Download the WindowsXP-KB969395-x86-DEU.exe package now.
Microsoft Windows XP Greek version
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Download the WindowsXP-KB969395-x86-ELL.exe package now.
Microsoft Windows XP English version
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Download the WindowsXP-KB969395-x86-ENU.exe package now.
Microsoft Windows XP Spanish version
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Download the WindowsXP-KB969395-x86-ESN.exe package now.
Microsoft Windows XP Finnish version
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Download the WindowsXP-KB969395-x86-FIN.exe package now.
Microsoft Windows XP French version
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Download the WindowsXP-KB969395-x86-FRA.exe package now.
Microsoft Windows XP Hebrew version
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Download the WindowsXP-KB969395-x86-HEB.exe package now.
Microsoft Windows XP Hungarian version
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Download the WindowsXP-KB969395-x86-HUN.exe package now.
Microsoft Windows XP Italian version
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Download the WindowsXP-KB969395-x86-ITA.exe package now.
Microsoft Windows XP Japanese version
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Download the WindowsXP-KB969395-x86-JPN.exe package now.
Microsoft Windows XP Korean version
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Download the WindowsXP-KB969395-x86-KOR.exe package now.
Microsoft Windows XP Dutch version
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Download the WindowsXP-KB969395-x86-NLD.exe package now.
Microsoft Windows XP Norwegian version
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Download the WindowsXP-KB969395-x86-NOR.exe package now.
Microsoft Windows XP Polish version
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Download the WindowsXP-KB969395-x86-PLK.exe package now.
Microsoft Windows XP Portuguese Brazilian version
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Download the WindowsXP-KB969395-x86-PTB.exe package now.
Microsoft Windows XP Portuguese version
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Download the WindowsXP-KB969395-x86-PTG.exe package now.
Microsoft Windows XP Russian version
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Download the WindowsXP-KB969395-x86-RUS.exe package now.
Microsoft Windows XP Swedish version
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Download the WindowsXP-KB969395-x86-SVE.exe package now.
Microsoft Windows XP Turkish version
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Download the WindowsXP-KB969395-x86-TRK.exe package now.
Microsoft Windows XP Chinese Simplified version
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Download the WindowsXP-KB969395-x86-CHS.exe package now.
Microsoft Windows XP Chinese Traditional version
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Download the WindowsXP-KB969395-x86-CHT.exe package now.

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows XP Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix if the qedit.dll module is in use.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Qedit.dll6.5.2600 .5783562,17624-Mar-200919:07x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you install this hotfix, the maximum number of video transitions or video effects is raised to 200.

Properties

Article ID: 969395 - Last Review: June 18, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbexpertiseadvanced kbqfe kbsurveynew KB969395

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