Error message when you manually change an agent setting for System Center Operations Manager 2007 by using the Change option in Add or Remove Programs: "Microsoft ESENT Keys are required"

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Article ID: 969569 - View products that this article applies to.
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SYMPTOMS

You try to manually change an agent setting for Microsoft System Center Operations Manager 2007 by using the Change option in the Add or Remove Programs item. However, you receive the following error message on a computer on which User Account Control (UAC) is enabled:
Microsoft ESENT Keys are required

CAUSE

An application is treated as an administrator who is approved if the administrator accepts a UAC prompt during the first-time installation of the application. A user who does not have administrative credentials should be able to perform maintenance operations on such applications without being prompted for administrative credentials. However, no UAC prompt is generated because the system cannot differentiate between an administrator and a user who does not have administrative credentials.

Therefore, if the user has to perform a modification in a change or repair action that only an administrator can perform, the user is blocked because no UAC prompt is generated.

WORKAROUND

To work around this problem, run the following command from an elevated command prompt on System Center Operations Manager 2007 SP1:
msiexec /I{768DB8BD-CB3A-43F4-9A4C-BA2921D27AD3}
To work around this problem, run the following command from an elevated command prompt on System Center Operations Manager 2007 R2:
msiexec /I{25097770-2B1F-49F6-AB9D-1C708B96262A}

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 969569 - Last Review: August 20, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbtshoot kbexpertiseinter kbsurveynew kbprb KB969569

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