Background Intelligent Transfer Service (BITS) does not start in Windows XP, and you receive a message in the System log: "The Background Intelligent Transfer Service service terminated with service-specific error 2147500037 (0x80004005)"

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Article ID: 969632 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows XP, Background Intelligent Transfer Service (BITS) does not start. Additionally, event ID 7024 is logged in the System log with a message that resembles the following:

The Background Intelligent Transfer Service service terminated with service-specific error 2147500037 (0x80004005).
When this problem occurs, applications that use BITS to transfer files between a client and a server do not run successfully.

Consider the following example. Your system administrator deploys a package to your computer by using Systems Management Server (SMS). However, BITS cannot start on your computer. Therefore, you cannot download the package from the distribution server.

CAUSE

This problem occurs when BITS does not call the SHGetFolderPath function. For BITS to start successfully, the SHGetFolderPath function must receive the path for the CSIDL_COMMON_APPDATA value by reading the Common AppData registry entry from the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\


However, because BITS runs together with other services in the Svchost.exe process, the SHGetFolderPath function may be called by other services. Therefore, the CSIDL_COMMON_APPDATA value is cached in the Svchost.exe process. In this scenario, the cached value is passed back to BITS by the Svchost.exe process.

However, if the call for the SHGetFolderPath function does not retrieve the cached value, a NULL value is cached for CSIDL_COMMON_APPDATA instead. Therefore, BITS does not start.

RESOLUTION

After you apply the following hotfix, BITS will ignore the cached NULL value and retrieve the correct path by calling the SHGetFolderPath function.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or a later service pack installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Bitsprx2.dll6.7.2600.35568,19219-Apr-200910:28x86SP2
Bitsprx3.dll6.7.2600.35567,16819-Apr-200910:28x86SP2
Bitsprx4.dll6.7.2600.35567,16819-Apr-200910:28x86SP2
Qmgr.dll6.7.2600.3556408,06419-Apr-200910:28x86SP2
Qmgrprxy.dll6.7.2600.355618,94419-Apr-200910:28x86SP2
Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Qmgr.dll6.7.2600.5796408,57619-Apr-200910:19x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about BITS, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa362708(VS.85).aspx
For more information about the SHGetFolderPath function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb762181(VS.85).aspx

Properties

Article ID: 969632 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB969632

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