Unresolved sender for delivery status notifications (DSN) message after you install update rollup 7 for Exchange Server 2007 Service Pack 1

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Article ID: 969690 - View products that this article applies to.
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Symptom

The behavior of hidden mailboxes has changed in Update Rollup 7 for Exchange Server 2007 Service Pack 1. As a result, hidden mailboxes in Active Directory are no longer resolved by Exchange Server. If an account that is used as the sender for Delivery Status Notifications (DSNs) is a hidden mailbox, delivery notifications will not show the display name "Microsoft Exchange" as the "From" address. Instead, delivery notifications will display the SMTP address of the system attendant, and this address will include the associated globally unique identifier (GUID).

RESOLUTION

To resolve this issue, install Update Rollup 8 for Exchange 2007 Service Pack 1.
For more information about Update Rollup 8 for Exchange 2007 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
968012 Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 969690 - Last Review: March 30, 2009 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbbug kbfix kbqfe kbhotfixrollup kbexpertiseinter KB969690

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