Update for Office Communications Server 2007 R2, Group Chat Server and Group Chat Compliance Servers: July 2009

This article describes the Microsoft Office Communications Server 2007 R2 Group Chat Server and Group Chat Compliance Server issues that are fixed in the update package for Office Communications Server 2007 R2 Group Chat Server and Group Chat Compliance Server that is dated July 2009.

• The issues that the update package fixes.
• The prerequisites for installing the update package.
• Whether you must restart the computer after you install the update package.
• Whether the update package is replaced by any other update package.
• Whether you must make any registry changes.
• The files that the update package contains.

Issues that this hotfix package fixes

This update package fixes the following issues:

• 972951  (http://support.microsoft.com/kb/972951/ ) A compliance server reports incomplete or inaccurate information about user JOIN and PART events in Microsoft Office Communications Server 2007 R2 Group Chat Server
• 972944  (http://support.microsoft.com/kb/972944/ ) You may experience performance issues in a channel server in Communications Server 2007 R2 Group Chat Channel Server
• 973384  (http://support.microsoft.com/kb/973384/ ) The Group Chat service does not work after you restart a computer that is running Office Communications Server 2007 R2 Group Chat Server
• 973385  (http://support.microsoft.com/kb/973385/ ) Users in a secured organizational unit (OU) named "Blocking Inheritance" cannot use the Group Chat Admin Tool
• 973386  (http://support.microsoft.com/kb/973386/ ) A compliance XML output file is not generated by a compliance server in Microsoft Office Communications Server 2007 R2 Group Chat Server

Update package information

The following file is available for download from the Microsoft Download Center:
Download the MgcServer.msp package now. (http://go.microsoft.com/fwlink/?LinkId=159915)
Release Date: July 2009

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

Please make sure that the following services are running before you install the update:

• Office Communications Server 2007 R2 Group Chat Server - Lookup Service / Channel Service
• Office Communications Server 2007 R2 Group Chat Compliance Server - Compliance Service

Restart requirement

You do not have to restart the computer after you apply this update package.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

Update package installation information

Install this update to Office Communications Server R2 Group Chat Server and Group Chat Compliance Server

1. Make sure Office Communications Server (OCS) 2007 R2 Group Chat servers were installed correctly and configured, and are functioning as expected. OCS 2007 R2 Group Chat servers include Channel Server, Lookup Server, and Compliance Server.
2. Stop all services. The services include Channel Services and Lookup Services, and Compliance Service.
3. Apply this update by running MgcServer.msp on all computers that are one of the Group Chat Server roles.
4. On both the Chat server and the Compliance server, start the Server Config Tool as follows:
   • Start menu: All Programs, Administrative Tools, Server Config Tool
   • File location: <driver letter>:\Program Files\Microsoft Office Communications Server 2007 R2\Group Chat Server\ServerConfigTool.exe.
5. Click Yes when you receive the following message, and the Server Config Tool will upgrade the existing Group Chat database schema and change server configuration files to reflect these changes.
   The group chat servers installed on this computer require an upgrade to QFE1. You must have read/write permission to the server's configuration files to complete this task. Important Note: You must shut down all group chat servers before you perform this upgrade.
6. Restart Channel Server, Lookup Server, and then Compliance Server.

Workaround to add a new server into existing pool after you install this update

In the update package, we are only releasing MSI update files (the .msp files), without a complete installer. After you have upgraded all OCS 2007 R2 Group Chat servers to this update, you have to follow these steps in order to add another Group Chat server into the existing pool:

1. Set up an OCS 2007 R2 Group Chat Server (Channel Server and Lookup Server) on a new database by using the same service accounts as the existing pool. Please refer to OCS 2007 R2 deployment documentation for more information about how to set up OCS 2007 R2 Group Chat server.
2. Upgrade the new OCS R2 Group Chat installation.
3. Stop both Channel Server and Lookup Server.
4. Run the following command to reconfigure the new servers to point at the pool Group Chat database. Services will be started automatically after the servers are reconfigured.

   <driver letter>:\Program Files\Microsoft Office Communications Server 2007 R2\Group Chat Server\ServerConfigTool.exe /i

Removal information

After you apply the update that is described in KB969819, you cannot uninstall the update. If you uninstall the update, the Channel service and the Lookup Service do not start. You may receive the following error in the event log.

Event ID 6407
Description : The Server is not compatible with the database at server=<yoursqlservername>;Database=<databasename>;Integrated Security=SSPI

Note For more information, see the "More information" section in the following Microsoft Knowledge Base article:This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to correct the issues that are listed in this article.

File information

This update may not contain all the files that you must have to fully update a product to the latest build. This update contains only the files that you must have to correct the issue that listed in this article.

The global version of this update package uses a Microsoft Windows Installer package to install the update package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Performance issue

To avoid Office Communications Server 2007 R2 Group Chat server performance issues, install the following update on the Office Communications Server 2007 R2 Group Chat clients on your network: The update for the Office Communications Server 2007 R2 Group Chat server requires the intallation of the matching update for the Office Communications Server 2007 R2 Group clients.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: