Article ID: 969825 - View products that this article applies to.
You receive duplicate messages in a POP3 email account in Microsoft Entourage 2008 for Mac or in Microsoft Entourage for Mac 2004.
This problem may occur for any of the following reasons:
To resolve this problem, follow these steps.
Step 1: Verify the rulesMake sure you have not created rules that might cause messages to be duplicated. To do this, start Entourage, click Tools, click Rules, and then verify each rule.
To find a problem rule, turn off all rules, and then turn them back on one at a time until the problem recurs. Additionally, look for rules whose actions move or copy messages to the Inbox or to a custom mailbox that is located in the Inbox. These actions create a loop in which a message that is received in your Inbox triggers the rule and causes the message to be moved or copied to the Inbox again. To resolve this problem, edit the rule to move or copy messages to another mailbox other than the Inbox.
Step 2: Remove duplicate accountsStart Entourage, and then click Accounts. If you see duplicate email accounts, select each duplicate account in the list to select it, and then click Delete.
Step 3: Move webmail messages to another folderMove messages on the server to another folder. To do this, follow these steps:
Step 4: Rebuild the database or create a new identityTo rebuild the Entourage database or to create a new identity, click the following article number to view the article in the Microsoft Knowledge Base, and then follow step 1:
(http://support.microsoft.com/kb/268322)How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problems
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