An error message is returned when a user tries to change a recurring appointment in Office Outlook Web Access that was created in Outlook 2007 in Exchange Server 2007 Service Pack 1

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Article ID: 969838 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2007 Service Pack 1 (SP1) environment, you create a daily recurring appointment in the Microsoft Office Outlook 2007 SP2 client. You specify a reminder time for this recurring appointment. However, when you try to change this appointment by using Microsoft Office Outlook Web Access, you receive the following error message:
You cannot perform this operation unless you shorten the reminder time. Reminders in a recurring series cannot appear before the start of the previous occurrence

CAUSE

This issue occurs when the reminder time for the recurring appointment occurs before the end of the previous occurence. In the Outlook 2007 SP2 client, you can create such an appointment item. However, Exchange Server 2007 SP1 considers this behavior invalid. Therefore, if you try to change the appointment by using Office Outlook Web Access, the Exchange Server 2007 SP1 server validation rules block the operation.

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 969838 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbhotfixrollup kbqfe kbsurveynew KB969838

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