About the E74 warranty extension for Xbox 360 consoles

This article describes the extension of the warranty to three years for general hardware failures indicated by the E74 error message.

While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate a general hardware failure. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. However, if you experience this issue and your console qualifies for the 3-year warranty program, your console needs to be repaired at our service center. See the Request a repair section.

For more information about how to troubleshoot the E74 error message, click the following article number to view the article in the Microsoft Knowledge Base:

Request a repair

If your console qualifies for the 3-year warranty program, your console needs to be repaired at our service center. Start the repair process (https://myservice.xbox.com/) .

Note Online console repair service is not currently available in all countries and regions.

Xbox Support

Please visit the following website for information about how to contact Xbox Support: