Mailboxes do not follow E-mail Lifecycle (ELC) configuration or storage limitation policies in Exchange Server 2007 Service Pack 1

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Article ID: 969911 - View products that this article applies to.
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SYMPTOMS

Exchange Server 2007 Service Pack 1 (SP1) supports managed custom folders that have E-mail Lifecycle (ELC) configuration or storage limitations. However, the ELC settings do not work after you move mailboxes.

For example, typically, if you check the managed custom folders in Outlook or in Outlook Web Access (OWA), you find the indicator "<percent> of <storage limit>" for managed custom folders. However, when this problem occurs, the "<percent> of <storage limit>" remains at zero percent (0%).

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1.
For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

Note You must install this hotfix before you move any managed folders. When the hierarchy is broken, it has to be repaired and a repair of the database is necessary to fix the issue that is caused by this bug.

MORE INFORMATION

For more information about how to create a managed folder, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb125163.aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 969911 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbfix kbexpertiseinter kbqfe KB969911

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