Article ID: 969969 - Last Review: July 28, 2009 - Revision: 2.1

Error message when an Exchange Server 2007 Service Pack 1 user tries to delete a calendar item in OWA: "Outlook Web Access has encountered a Web browsing error"

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

In a Microsoft Exchange Server 2007 Service Pack 1 (SP1) environment, a user tries to delete a calendar item in Outlook Web Access (OWA). An error message pops up that resembles the following:
Outlook Web Access has encountered a Web browsing error.

Exception Details
Message: <sendC> is undefined
Url: <url to the calendar item>
Line: 27

Call Stack
----------
cnclM()
onWL()
tryWLd()
chkScrpts()
window.onload()
Back to the top

CAUSE

This issue occurs because this calendar item was created by a Collaboration Data Objects (CDO) application. When this issue occurs, CDO sets the property of the calendar item. However, Exchange Server 2007 SP1 processes the calendar item by using the wrong logic.

Note This issue does not occur in Exchange Server 2003.
Back to the top

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=157085)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
Back to the top

MORE INFORMATION

For more information about CDO, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=2714320D-C997-4DE1-986F-24F081725D36&displaylang=en (http://www.microsoft.com/downloads/details.aspx?familyid=2714320D-C997-4DE1-986F-24F081725D36&displaylang=en)
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Back to the top
Keywords: 
kbexpertiseinter kbqfe kbfix kbsurveynew KB969969
Back to the top