The Store.exe process crashes when you use a WebDAV application to connect to Exchange Server 2007 Service Pack 1

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Article ID: 970028 - View products that this article applies to.
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SYMPTOMS

When you use a third-party application that connects to Exchange Server 2007 Service Pack 1 (SP1) by using the WebDAV protocol, the Store.exe process crashes on the Exchange Server 2007 SP1-based server. Additionally, the following events are logged when the issue occurs.
Event Type:	Error
Event Source:	MSExchange Common
Event Category:	General 
Event ID:	4999
Description:
Watson report about to be sent to dw20.exe for process id: xxxx, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, store.exe, 4cd994, c0000005, 74a7, <version>.  ErrorReportingEnabled: False
Event Type:	Error
Event Source:	MSExchange Common
Event Category:	General 
Event ID:	4999
Description:
Watson report about to be sent to dw20.exe for process id: xxxx, with parameters: E12N, c-rtl-AMD64, <version>, store.exe,  EXOLEDB.DLL, d0e21, c0000005, 40a5, <version>.  ErrorReportingEnabled: False
Event Type:	Error
Event Source:	Application Error
Event Category:	(100)
Event ID:	1000
Description:
Faulting application store.exe, version <version>, faulting module exoledb.dll, version <version>, fault address <address>

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 970028 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB970028

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