You receive an error message when you try to use Silverlight 2 for Mac

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Article ID: 970049 - View products that this article applies to.
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SYMPTOMS

You use Microsoft Silverlight 2 for Mac. When you try to view content that is located on a third-party Web site, you may experience any of the following problems:
  • DRM or secure-content issues
  • Error code 8151
  • Error code 1002
  • A "missing font" error

RESOLUTION

To resolve these problems, follow these steps.
Note In some case, these problems may be system-specific and may require the help of Apple Technical Support.

Step 1: Remove and reinstall Silverlight 2 for Mac

Note Before you follow these steps, make sure that you exit all programs that are running. This includes all programs that are minimized to the Dock.

To remove Silverlight 2 for Mac, follow these steps:
  1. Open your Mac HD.
  2. Open Library.
  3. Open Internet Plug-ins.
  4. Drag Silverlight.plugin to the Trash.
  5. Check your Trash to make sure that it contains nothing that you want to keep. Then, empty your trash.
  6. Restart your Mac.
To manually install Silverlight 2 for Mac, follow these steps:
  1. Start your Web browser, and then visit the following Web site:
    http://silverlight.net/themes/silverlight/getstarted/getstarted.aspx
  2. Under Install Silverlight and next to Silverlight 2, click Mac Runtime and save the download to your desktop.

    Important If Silverlight 2 for Mac installation starts automatically, exit the installation.
  3. Mount the Silverlight image that was downloaded to your desktop.
  4. Press and hold CTRL while you click the Silverlight.2.0.pkg file.
  5. Click Show Package Contents.
  6. Open Contents.
  7. Copy the Archive.pax.gz file to your desktop.
  8. Press and hold CTRL, and then click the Archive.pax.gz file that you copied to your desktop.
  9. Click Open With, and then select BOMArchiveHelper.app.

    A folder named Library should be extracted to your desktop .
  10. Open the Internet Plug-ins folder.
  11. Copy the Silverlight.plugin to the following folder:
    Hard Drive: Library: Internet Plug-ins
  12. Restart your Mac.
  13. Visit the following Web site:
    http://silverlight.net
    If you are prompted to install an update, follow the steps to complete the installation.
  14. After the installation of the update is complete, restart your Mac.
  15. Visit the following Web site, and then click Showcase:
    http://silverlight.net
    If you can view this page without being prompted to install Silverlight, Silverlight was installed successfully.
  16. Visit the third-party Web site that you were having problems with as is mentioned in the "Symptoms" section.
    • If the problem is resolved, you are finished.
    • If the problem still occurs, go to step 2.

Step 2: Create a new Mac user

To create a new Mac user, follow these steps:
  1. Open System Preferences.
  2. Open Account.
  3. In the lower-left part of the New Account window, expand the plus sign (+).
  4. Type Test in the User name box. Leave the Password box blank.
  5. Click to select the Allow User to Administer this computer check box.
  6. Click Create Account.
  7. Log off from your original account, and then log on to the Test account.
  8. Visit the following Web site, and then click Showcase:
    http://silverlight.net
    If you can view this page without being prompted to install Silverlight, Silverlight is installed successfully.
  9. Visit the third-party Web site that you were having problems with that is mentioned in the "Symptoms" section.
    • If the problem is resolved when you are logged on as the new user, contact Apple Technical Support to determine why you cannot use Silverlight 2 for Mac when you are logged on by using your original user account.
    • If the problem still occurs when you are logged on as the new user, go to step 3.

Step 3: Make sure Rosetta is disabled.

Note Close all open Web browser windows before you follow these steps.
  1. Open your Mac HD.
  2. Open Applications, and then locate Browser.
  3. Press and hold CTRL, click the browser icon, and then click Get Info.
  4. Under General, click to clear the Run using Rosetta check box.
  5. Start your Web browser, and then visit the third-party Web site that you were having problems with that is mentioned in the "Symptoms" section.
    • If the problem is resolved, you are finished.
    • If the problem still occurs, go to step 4.

Step 4: Manually install the Arial and Verdana fonts to enable DRM-formatted content to run

To do this, follow these steps:
  1. Open your Mac HD.
  2. Open Applications.
  3. Open Font Book.
  4. Select the Verdana font. On the File menu, click Export Fonts. Name the folder Verdana.
  5. Select the Arial font. On the File menu, click Export Fonts. Name the folder Arial.
  6. On your desktop, locate the Verdana folder and the Arial folder.
  7. Open each folder. Inside each folder is another folder that has the name of the font. Inside that font folder are multiple folders that contain many fonts. Copy the fonts from each folder to the following folder on your hard drive:
    HD:Library:Fonts
  8. Restart your Mac.
  9. Visit the third-party Web site that you were having problems with that is mentioned in the "Symptoms" section.
    • If the problem is not resolved and Silverlight 2 for Mac still does not work, contact Apple Technical Support. You must contact Apple Technical Support to determine why you cannot use Silverlight 2 for Mac.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to obtain support from Apple, visit the following Apple Web site:
http://www.apple.com/support
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 970049 - Last Review: September 22, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Silverlight for Macintosh
Keywords: 
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