When you use System Center Configuration Manager 2007 Service Pack 1 to capture an image of Windows Vista SP2 or of Windows Server 2008 SP2, the image capture process fails during the "Prepare Windows for Capture" stage

You have a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2). When you try to capture an image, the image capture process of System Center Configuration Manager 2007 Service Pack 1 (SP1) fails during the Prepare Windows for Capture stage.

Additionally, the following message is logged in the Smsts.log file:

In Windows Vista SP2 and in Windows Server 2008 SP2, the version of the operating system is 6.0.6002. However, the version of the Sysprep.exe file is 6.0.6001.

During the image capture process, System Center Configuration Manager 2007 SP1 checks whether the file version of the Sysprep.exe file is equal to or larger than the version of the operating system. If this check is false, the process stops and you receive the error message that is mentioned in Symptoms.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed on the computer.

You need to install this hotfix package (970093) on System Center Configuration Manager 2007 SP1-based site servers. A package is created after the hotfix is installed. You need to deploy the created package to all System Center Configuration Manager 2007 SP1-based clients.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is applied, you have to update all boot images to include the fix inside the boot images. To do this, follow these steps:

1. Open the Configuration Manager Console window.
2. Locate the boot images under Computer Management\Operating System Deployment\Boot images.
3. Right-click every boot image, and then select Update Distribution Points.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: