Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available

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Article ID: 970148 - View products that this article applies to.
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INTRODUCTION

Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.

More information

The build number and the file names for this update rollup

The build number of the update rollup packages for the Microsoft Dynamics CRM 4.0 server, for the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, and for the Microsoft Dynamics CRM 4.0 E-mail Router is 4.00.7333.1750.

The file names for the 32-bit versions of the update rollup packages are as follows:
  • CRMv4.0-KB970148-i386-Server-LangID.exe
  • CRMv4.0-KB970148-i386-Client-LangID.exe
  • CRMv4.0-KB970148-i386-Router-LangID.exe
  • CRMv4.0-KB970148-i386-SRS-LangID.exe
  • CRMv4.0-KB970148-i386-DMClient-LangID.exe
  • CRMv4.0-KB970148-i386-MUI-LangID.exe
The file names for the 64-bit versions of the update rollup packages for the Microsoft Dynamics CRM 4.0 server and for the Microsoft Dynamics CRM 4.0 E-mail Router are as follows:
  • CRMv4.0-KB970148-amd64-Server-LangID.exe
  • CRMv4.0-KB970148-amd64-Router-LangID.exe
  • CRMv4.0-KB970148-amd64-SRS-LangID.exe
  • CRMv4.0-KB970148-amd64-MUI-LangID.exe

Update rollup information

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the 970148 package now. Release Date: August 27, 2009

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Install this update rollup on computers that are running the Microsoft Dynamics CRM 4.0 server components, or the Microsoft Dynamics CRM client for Outlook components. After you install this update rollup, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Use one of the following methods for the version of Internet Explorer that you use:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Filesarea, and then click Yes.
    • In Microsoft Internet Explorer 6, click Delete files in the Temporary Internet Files area, and then click OK.

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 1, Update Rollup 2, Update Rollup 3, Update Rollup 4, and Update Rollup 5 are not prerequisites.

Restart requirement

If you are prompted, restart the computer after you apply Update Rollup 6.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Removal information

You can uninstall Update Rollup 6. However, you should back up your databases before you uninstall Update Rollup 6.

The latest updates to Microsoft Dynamics CRM 4.0 Help

In addition to the functional improvements and the fixes in this update rollup, a separate update to Microsoft Dynamics CRM 4.0 Help is also available in all supported languages. We encourage you to install the latest updates to Microsoft Dynamics CRM 4.0 Help.

Notes about exporting and importing customizations

You can export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 2, Update Rollup 3, Update Rollup 4, or Update Rollup 5 installed, and then you can import those customizations into a server that has Update Rollup 6 installed. You can also export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 6 installed, and then you can import those customizations into a server that has Update Rollup 2, Update Rollup 3, Update Rollup 4, or Update Rollup 5 installed.

If you export customizations from a server that is running Microsoft Dynamics CRM 4.0, do not import the customizations to the Microsoft Dynamics CRM 4.0 server in the following scenarios:
  • The server from which you are exporting the customizations has no updates installed, or it has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed. However, the server to which you are importing the customizations has Update Rollup 6 for Microsoft Dynamics CRM 4.0 installed.
  • he server from which you are exporting the customizations has Update Rollup 6 for Microsoft Dynamics CRM 4.0 installed. However, the server to which you are importing the customizations has no updates installed, or has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed.

The issues that are resolved in Update Rollup 6 for Microsoft Dynamics CRM 4.0

Update Rollup 6 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, in Update Rollup 2, in Update Rollup 3, in Update Rollup 4, and in Update Rollup 5.

For more information about Update Rollup 1 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
952858 Update Rollup 1 is available for Microsoft Dynamics CRM 4.0


For more information about Update Rollup 2 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
959419 Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 3 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 4 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
968176 Update Rollup 4 is available for Microsoft Dynamics CRM 4.0


For more information about Update Rollup 5 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
970141 Update Rollup 5 is available for Microsoft Dynamics CRM 4.0

Hotfixes and updates that you must enable or configure manually

Update Rollup 6 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that you must enable or configure manually. To enable or configure these hotfixes and updates on the server that is running Microsoft Dynamics CRM 4.0, follow the instructions in the following Microsoft Knowledge Base articles.

To maintain the functionality of the release version of Microsoft Dynamics CRM 4.0, read the steps in the following Knowledge Base articles before you install Update Rollup 6:
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0


The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 6:
  • 974584 You cannot deploy Microsoft Dynamics CRM 4.0 by using an account that does not have local administrator permissions on Microsoft SQL Server
  • 974597 Htm/html attachments that may contain malicious scripts can be opened in Microsoft Dynamics CRM 4.0.
  • 974896 The Asyncoperation tables grow very large in Microsoft Dynamics CRM 4.0.

The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 5:
  • 975040 Emails promoted by using Microsoft Dynamics CRM Data Migration Manager cannot be reassigned


The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 4:
  • 959758 You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users
  • 963054 Microsoft Dynamics CRM 4.0 generates activities for inactive members in a marketing list when you create campaign activities, quick campaign activities, or mail merge activities from the marketing list
  • 969946 A tool is available to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table in Microsoft Dynamics CRM 4.0
  • 958084 A hotfix is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0
  • 955138 You experience slow performance or timeouts when you try to access some views in Microsoft Dynamics CRM 4.0
  • 951909 Error message when you try to import a customization to another Microsoft Dynamics CRM 4.0 server: "Invalid name prefix"
The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 3.

Note If you previously installed Update Rollup 3, and if you manually enabled these hotfixes and updates, you do not have to manually enable them after you apply Update Rollup 4.
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
  • 956330 Slow performance and high CPU utilization occur when you import customizations in Microsoft Dynamics CRM 4.0
  • 968515 The existing custom security roles are not granted hidden privileges after you apply hotfix 950886 in Microsoft Dynamics CRM 4.0
  • 958601 In Microsoft Dynamics CRM 4.0, the notes are lost if a duplicate record is detected when you try to save a record
  • 968672 The recipient does not see the Microsoft Dynamics CRM tracked e-mail icon when a Microsoft Dynamics CRM user sends another Microsoft Dynamics CRM user a Microsoft Dynamics CRM tracked e-mail message
  • 968755 The AsyncOperationBase and WorkflowLogBase tables grow very large and performance issues occur when you use many workflows in Microsoft Dynamics CRM 4.0
  • 968793 You have to manually modify the Web.config file after you install or remove a Microsoft Dynamics CRM 4.0 hotfix or update rollup
The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 2.

Note If you previously installed Update Rollup 2, and if you manually enabled these hotfixes and updates, you do not have to manually enable them after you apply Update Rollup 3.
  • 954322 Error message when you import some customizations to an upgraded installation of Microsoft Dynamics CRM 4.0: "Either the file could not be uploaded or Import failed"
  • 955452 Line feeds are not used when you send an e-mail message that uses an e-mail template to render data that has line feeds in Microsoft Dynamics CRM 4.0
  • 955745 Error message when you try to configure the Microsoft Dynamics CRM 4.0 client for Outlook: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms"
  • 956527 The Microsoft Dynamics CRM client for Outlook consumes three times as much memory in version 4.0 as in version 3.0
  • 959248 Microsoft Dynamics CRM 4.0 slows to unacceptable levels when you process e-mail messages by using the Microsoft Dynamics CRM E-mail Router
  • 957871 The Workflow Expansion Task records cause the AsyncOperationBase table in the MSCRM database to grow too large in Microsoft Dynamics CRM 4.0
  • 959549 Administrators can unexpectedly view Active Directory users who do not belong to the administrator's organizational unit in Microsoft Dynamics CRM 4.0
  • 954940 Error message when you try to delete a custom entity record in Microsoft Dynamics CRM 4.0: "An error has occurred, please contact your administrator"
The following Knowledge Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 1.

Note If you previously installed Update Rollup 1, and if you manually enabled these hotfixes and updates, you do not have to manually enable them after you apply Update Rollup 3.
  • 948843 You may experience slow performance when you run or edit workflows in Microsoft Dynamics CRM 4.0
  • 950175 You cannot use Outlook as expected until all Microsoft Dynamics CRM 4.0 add-ins are loaded
  • 950542 Synchronous plug-ins do not respond to the events that are triggered in Microsoft Dynamics CRM 4.0
  • 953340 E-mail messages from a CRM user to a queue are not delivered in Microsoft Dynamics CRM 4.0
  • 954811 Microsoft Dynamics CRM 4.0 Deployment Manager takes a long time to open on a Microsoft Dynamics CRM 4.0 server

Hotfixes and updates that were released as individual fixes

Update Rollup 6 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that were released as individual fixes:
  • 971874 Mobile Express for Microsoft Dynamics CRM 4.0 is available
  • 972033 Error message when you add a user to Microsoft Dynamics CRM 4.0 from a trusted parent domain: "You are attempting to create a user with a domain logon that does not exist. Select another domain logon and try again"
  • 974037 Error message when you try to perform a manual promotion process for an e-mail message in Microsoft Dynamics CRM for Microsoft Office Outlook: "Invalid Email Address"
  • 974310 Workflow instances stop working if the workflow rule contains a Wait condition in Microsoft Dynamics CRM 4.0

Issues that were not previously documented in a Knowledge Base article

Update Rollup 6 for Microsoft Dynamics CRM 4.0 resolves the following issues that were not previously documented in a Knowledge Base article:
  • You are cannot access shared mail merge templates when you run a mail merge.
  • When you create a workflow process to automatically create product records, the lookup function for default units returns no records. Therefore, the "Create Product" step of the workflow cannot be created. This problem occurs even though you have set up the unit group.
  • Consider the following scenario: You log on to Microsoft Dynamics CRM by using a user account that has the "User level" permission to the Activity entity in the security role. When you try to assign an activity to another user, you receive an "Access is Denied" error message. This problem occurs if the Share reassigned records with original owner system setting is set to No.
  • The "All Users are not mapped" error message is translated as "Alle Benutzer sind nicht zugeordnet" in German. However, it should be translated as "Es sind nicht alle Benutzer zugeordnet."
  • The Service Activities column title is not localized on the Service Activity Volume report. Additionally, the Not Specified - Product label is not localized on the Sales Pipeline report.
  • When you try to create a quick campaign that has an Appointment activity in the Create Quick Campaign Wizard, you see that the creation is aborted. Additionally, you recieve the following error message:
    This action was aborted because CRM Server or CRM Workflow service was restarted, or the process timed out. Please contact your CRM administrator for if the Organizer field has been removed from the Appointment form.
  • Activity entities in Microsoft Dynamics CRM are constructed of a common entity type that is called Activity. The Activity entity type holds all the common attributes for all activity types. Each activity type has its own entity that extends an activity with attributes that are specific to the type. Consider the following scenario: You create a plug-in that is registered on the child pipeline for a specific activity type, such as the Service Appointment activity type. Then, you try to update one of the attributes of the specific activity type from the base activity entity, such as the Subject activity entity. In this scenario, the change does not occur as expected to the record and you do not receive an error message.
  • Consider the following scenario: You change the port on the Microsoft Dynamics CRM Web site. Then, you add a hostheader or certificate to the Microsoft Dynamics CRM Web site. In this scenario, when you try to configure the Microsoft Dynamics CRM client, you receive the following error message:
    The configuration wizard cannot connect to the Microsoft CRM server. This might indicate that the server is down.
  • If you customize the Appointment form by removing the Organizer field from the main form, you cannot save an appointment from the Account context after you install Update Rollup 1.
  • Consider the following scenario: You lock the price for a sales order. Then, you try to add more products from existing products list by clicking Save and New. In this scenario, the pricing option is still enabled on the Product Order form, so you can select the Use Default option or the Override Price option. Additionally, if you select the Override Price option, you will receive the following error message when you try to save the Product Order form:
    The price cannot be overridden while the entity is locked.
  • Consider the following scenario. A result set is returned after you run an advanced find. Then, you change the operator in the search condition of the Advanced Find window and run another advanced find. In this scenario, the second advanced find does not run.
  • Consider the following scenario: You paste multiple images into the body of an e-mail message. Then, you send the e-mail message to a Microsoft Dynamics CRM user. In this scenario, the last image pasted in the e-mail message is not displayed when the e-mail message is opened in Microsoft Dynamics CRM.
  • Consider the following scenario: You create a plug-in step to write attributes of an activity from a defined pre-image to a file. Then, you register a step for the plug-in to execute a pre-update on any activity entity in the child pipeline. If the attributes that are retrieved are found on the ActivityPointer entity, the values that are contained in the pre-image will be the new values. However, you expect that the values before the pre-update are contained in the file.
  • When you try to run a plug-in step, you receive the following error message:
    The user authentication passed to the platform is not valid.
    This problem occurs if the following conditions are true:
    • The plug-in step is registered to execute under another user's context.
    • You log on Microsoft Dynamics CRM by using Internet-Facing Deployment (IFD).
    • You are not a member of the Microsoft Dynamics CRM PrivUserGroup in Active Directory.
  • When you add lookup up fields to a search view, the Quick Search function in the List Web part for Microsoft Dynamics CRM 4.0 does not work. Additionally, you receive the following error message when you execute the search:
    System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
    System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --->
    Microsoft.Crm.CrmArgumentException: An exception System.FormatException was thrown while trying to convert input value 'One%' to attribute 'contact.ownerid'. Expected type of attribute value: System.Guid.
    Exception raised: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
  • You cannot run the activities report if the regardingobjectidname value is larger than 100 characters.
  • When you try to reply to a sent e-mail message that has a CRM user in the BCC line, you receive the following error message:
    A record with these values already exist. A duplicate record cannot be created.
  • The alpha jump bar is not available in the Local Data dialog box of the U.S. English build of the Microsoft Dynamics CRM Outlook Offline client, nor available in the Japanese build. Additionally, the paging buttons are not displayed at the bottom of the dialog box in the Japanese build. Therefore, you cannot change pages.
  • If you change the default relationship between the Contact entity and the Order entity, or between the Account entity and the Order entity, you cannot change the relationship back to the default.
  • When you perform a check in the Environmental Diagnostic Wizard (EDW) after you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, you receive the following warning:
    Warning: The word breaker for language 2074 is not installed.
    This problem only occurs if you use Self-Healing Setup fixes during the upgrade.
  • A green spinning circle is displayed in the Notes tab of an entity if the following conditions are true: 
    • The entity has notes.
    • On the Notes tab of the entity form, there is an IFrame that displays another entity which also has notes.
  • The OnChange event of a Bit type field is not executed if you click a picklist field first.
  • Duplicate records are identified incorrectly if a duplicate detection rule is created for a DateTime type field.
  • When you install Update Rollup 4 for Microsoft Dynamics CRM for Microsoft Office Outlook, it requires the Microsoft Dynamics CRM installation media.
  • After you change the columns of a view by using a long relationship name, you receive the following error message:
    An error has occurred.
  • You cannot save or update records, such as incidents, if your roles are changed.
  • A fix is available that makes Microsoft Dynamics CRM compatible with the August 2009 cumulative time zone update for Microsoft Windows operating systems.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    970653 August 2009 cumulative time zone update for Microsoft Windows operating systems
  • E-mail messages are not removed from the queue after you convert the e-mail message to a lead.

Microsoft Dynamics CRM for Microsoft Office Outlook Auto Update Patch IDs and Link IDs

For more information about how to use the Auto Update functionality, visit the following Microsoft Web sites:
Collapse this tableExpand this table
LanguageLinkIDPatchID
Arabic162439&clcid=0x401{BFEC1947-8C19-4116-9CF3-B0D66B864D96}
Chinese (Simplified)162439&clcid=0x804{E748F3BF-E99C-4677-9CE0-505AB9790D7B}
Chinese (Hong Kong162439&clcid=0xc04{C4C8D80F-4A39-43B9-809A-EACCB45EAA6E}
Chinese (Traditional162439&clcid=0x404{EA88486C-9AF0-41C0-AD7E-02F00D606CBF}
Czech162439&clcid=0x405{BBF6CE4B-3E4C-4B98-8B21-0DC55517585C}
Danish162439&clcid=0x406{1E97EE25-52B5-44B8-8886-C003737FA448}
Dutch162439&clcid=0x413{3B47EBF5-40D4-489E-92E1-BA25A1D398CC}
English162439&clcid=0x40{7E83D1E5-7B7A-45D1-8930-4FEFB4123B57}
Finish162439&clcid=0x40b{F8E3B180-E980-4D95-9731-187B8B2023AB}
French162439&clcid=0x40c{23FF275C-2F6C-4AE6-AB3A-DED0E1848A37}
German162439&clcid=0x407{168362E9-D554-4F45-850D-E59A8BCB15C1}
Greek162439&clcid=0x408{6A041EDC-F71A-4B64-B315-1533C8894547}
Hebrew162439&clcid=0x40d{3582174F-A7EC-45E8-B89C-668EAAAB8BEE}
Hungarian162439&clcid=0x40e{DE0DD844-6C14-4A8A-9C5D-5B57D32DB132}
Italian162439&clcid=0x410{D365C5FB-E9DC-4E16-9C33-3533B2046F09}
Japanese162439&clcid=0x411{31B2F639-A1E8-49C1-8B60-1F1C183692B0}
Korean162439&clcid=0x412{B8C827CE-9906-4086-BDAD-3807E0DCBF6D}
Norwegian162439&clcid=0x414{262B5491-0CE4-4D2D-8481-008B9E8D0EEB}
Polish162439&clcid=0x415{11EDA091-F8EC-4AB0-B4C9-3A1F0328A0E3}
Portuguese (Brazil)162439&clcid=0x416{2030415E-6C5A-4184-A97D-3ABD0AB02A62}
Portuguese (Portugal)162439&clcid=0x816{47E3D10F-A6E0-429E-AFF5-8B4A050FAA47}
Russian162439&clcid=0x419{7595150F-53C4-44DF-930C-77744B71C320}
Spanish162439&clcid=0x40a{E9F88080-7CB4-4B27-9043-BA3380619A61}
Swedish162439&clcid=0x41d{006F8E96-B13C-4A8E-A458-630D962B6934}
Turkish162439&clcid=0x41f{A9B04A34-FF36-48AB-B189-8D705E51047F}

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References

To install Update Rollup 6 with minimum required permissions, complete the steps in the following Knowledge Base article:
946677 How to install Microsoft Dynamics CRM 4.0 with the minimum required permissions

Properties

Article ID: 970148 - Last Review: September 3, 2013 - Revision: 5.0
Applies to
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
  • Microsoft Dynamics CRM E-mail Router
  • Microsoft CRM Data Migration Framework
  • Microsoft Dynamics CRM Connector for SQL Server Reporting Services
Keywords: 
kberrmsg kbfix kbexpertiseinter atdownload kbsurveynew kbmbsmigrate kbqfe kbHotfixServer KB970148

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