Error message occurs on a server that is running Exchange Server 2007 and that has the mailbox server role installed

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Article ID: 970311 - View products that this article applies to.
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SYMPTOMS

On a server that is running Microsoft Exchange Server 2007 and that has the mailbox server role installed, you receive the following error message:
PKM executable encountered a problem and needed to close

Additionally, the following error events are logged to the Event log:

Event Type: Error
Event Source: MSFTESQL-Exchange
Event Category: MSFTESQL Service
Event ID: 1053
Description: The system exception c0000005 was raised at <address>.

Event ID : 4999
Event Category : None
Event Source : MSExchange Common
Event Type : Error
Description: Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, c-RTL-AMD64, <version>, ExMSFTE, M.E.StoreProvider, M.M.ExRpcAdmin.CiGetEntryIdFromDocumentId, M.Mapi.MapiExceptionNotFound, c279, <version>. ErrorReportingEnabled: False

Event ID : 64773
Event Category : None
Event Source : MSFTESQL-Exchange
Event Type : Error
Description: The filter daemon process MSFTEFD exited unexpectedly because of document <ID>. Batch Id: xx Locale Id: xx Property Id: xx

Event ID : 1053
Event Category : None
Event Source : MSFTESQL-Exchange
Event Type : Error
Description: The system exception c000010a was raised at <Address>.

CAUSE

Exchange Server 2007 uses the Msfte.dll component in Microsoft SQL Server 2005 to create an index. Certain messages that include certain attachments cause the exceptions that are mentioned in the "Symptoms" section.

RESOLUTION

To resolve this problem, install Exchange 2007 Service Pack 2.

To obtain the Exchange 2007 SP2 package, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4c4bd2a3-5e50-42b0-8bbb-2cc9afe3216a

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 970311 - Last Review: September 1, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbfix kbexpertiseinter KB970311

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