Article ID: 970313 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
Expand all | Collapse all
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.


When using a computer running Apple’s Bonjour service, a default gateway of 0.0.0.0 may be created on your computer.

Cause



This problem occurs because Bonjour uses logic to add a route to specify a default gateway of 0.0.0.0 which it does not remove.



The following events must happen to receive this route, on a computer running Windows Vista or higher, with Bonjour installed:

  • The computer does not receive an address through DHCP prior to the Bonjour service start.

  • Under this condition, the Bonjour service adds a default route to the computer indicating that all internet hosts are “onlink”.

  • The computer is subsequently able to receive an address through DHCP. Bonjour does not remove the default route, leaving an incorrect default gateway configured on the machine. This gateway usurps the proper gateway configuration DHCP provides and prevents internet access.

Resolution



To have us resolve this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50812


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To resolve this issue manually delete the route. To do this follow the steps listed below:



1. Click Start button and type cmd in the Start Search box, right-click cmd.exe in the Programs list, and then click Run as administrator



If you are prompted for an administrator password or for confirmation, type the password or provide confirmation





2. At the command prompt, type the following command, and then press ENTER:



route delete 0.0.0.0



3. Close the command prompt window



Note: This does not ensure that the Bonjour service will never create the route again as this depends on the sequence of events under ‘Cause’ occurring. If this happens again, follow the above steps to remove the route.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

More Information



Status:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

DISCLAIMER

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 970313 - Last Review: December 21, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows 7 Enterprise
Keywords: 
kbrapidpub kbnomt kbmsifixme kbfixme KB970313

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com