You may not be able to open the Volume Mixer window using a touch screen on a Windows Vista-based computer

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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.


The Sound Volume Mixer (SndVol.exe) window may not open when clicking the Mixer HotLink button on a Windows Vista-based computer that has touch screen capabilities.

Cause



This issue can occur if you are using a mouse at the same time you are using a pen or touchpad when attempting to access the Volume Mixer Window. Mouse movement is much more sensitive than pen or pad movements and using the mouse, pen or touchpad simultaneously can cause the mouse click to be misinterpreted.

 

Example: When pressing down the mouse button and then releasing the mouse button while using a Pen or Touch Pad and causing any cursor movement or any movement of the mouse or even the shaking of your hand may cause the system to sense a mouse movement.

Resolution



This issue will not occur if using only one the mouse, the touch pad or the pen at a time.

 

You can also work around this issue by opening the Volume Mixer Window using one of the following methods:

 

Method 1:

Right-click on the Volume icon in system tray and click Open Volume Mixer

 

Method 2:

Press and hold the ALT+X simultaneously and then click on the Volume icon in system tray

 

Method 3:

Click Start and type sndvol.exe in the Start Search text area and then double-click sndvol.exe in the Programs list.

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Article ID: 970465 - Last Review: April 22, 2009 - Revision: 1.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbrapidpub kbnomt KB970465

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