After a computer that is running Windows Server 2003 or an x64-based version of Windows XP resumes from standby or from hibernation, you cannot shut down or restart the computer.

Consider the following scenario:

• You have a multiprocessor computer that is running Windows Server 2003 or you have a multiprocessor computer that is running an x64-based version of Windows XP.
• On the computer, the Prompt for password when computer resumes from standby check box is selected on the Advanced tab of the Power Options Properties dialog box.
• You configure the following Group Policy settings in the Security Options of Local Policies:
  • You disable the Interactive logon: Do not require CTRL+ALT+DEL Group Policy setting.
  • You set the Interactive logon: Smart card removal behavior Group Policy setting to Lock Workstation.
• You log on to the computer by using a smart card, and then you put the computer into standby or into hibernation.
• You remove the smart card when the computer is in sleep mode.
• You resume the computer.

In this scenario, you may be unable to restart or shut down the computer. You must press and hold the power button to force the computer to shut down.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2003 Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP2, x86-based versions

Windows Server 2003 SP2, Itanium-based versions

Windows Server 2003 SP2 and Windows XP SP2, x64-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: