An advertised program created in a System Center Configuration Manager 2007 site server never runs in a System Center Configuration Manager 2007 Service Pack 1 client computer

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Article ID: 970634 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a System Center Configuration Manager 2007 Service Pack 1 (SP1) site that has Windows XP Service Pack 3 (SP3)-based client computers.
  • You configure a power policy on a client computer to enter standby (S3) after 5 minutes of idle time.
  • You wait for the client computer to enter standby.
  • After the client computer enters standby, you create a new advertisement in a System Center Configuration Manager 2007 site server that has a mandatory run time for the next hour.
  • The client computer stays without any mouse or keyboard input. Then, you wake up the client computer 57 minutes after the run time of the site server has expired.
In this scenario, 59 minutes after the run time of the site server has expired, the client computer goes back into standby. Additionally, the advertised program never runs on the client computer.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Configuration Manager 2007 installed to apply this hotfix.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

Registry information

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you apply this hotfix, you must create a certain registry item on the client computers. To do this, follow these steps:
  1. Click Start
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    the Start button
    , type regedit in the Start Search box, and then click regedit in the Programs list.

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    User Access Control permission
    If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
  2. Locate the following registry subkey, and then click it:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CCM\CcmExec\
  3. If the SystemRequiredSeconds registry entry is not present, follow these steps:
    1. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
    2. Type SystemRequiredSeconds, and then press ENTER.
    3. On the Edit menu, click Modify.
    4. In the Value data box, type a number that is between 0 and 65535, click Hexadecimal in the Base area, and then click OK.
    5. Exit Registry Editor.
  4. If the SystemRequiredSeconds registry entry is present, follow these steps:
    1. Right-click SystemRequiredSeconds, and then click Modify.
    2. In the Value data box, type 600, click Hexadecimal in the Base area, and then click OK.
    3. Exit Registry Editor.
Note If the value of this registry item is 0, or if registry item does not exist, the default behavior occurs. If its value is larger than 0, the client computer runs in the standard operating mode for the specified number of seconds. For example, assume the specified value is 600. In this scenario, the client computer runs in the standard operating mode for 10 minutes (600 seconds).

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
System Center Configuration Manager 2007, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Ccmexec.exe4.0.6221.1167758,63201-Dec-200800:30x86
Deployac.exe2.0.160.1335,41521-Aug-200711:39x86
Mp.msiNot Applicable9,237,50401-Dec-200812:30Not Applicable
Sccm2007ac-sp1-kb970634-x86.mspNot Applicable2,756,60801-Dec-200812:30Not Applicable
Smsse.dll4.0.5931.15147,47231-Dec-200723:10x86
Smsse.dll4.0.5931.15147,47231-Dec-200723:10x86
Updspapi.dll6.3.13.0382,84016-Aug-200713:21x86

System Center Configuration Manager 2007, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ccmexec.exe4.0.6221.1167758,63201-Dec-200800:30x86
Deployac.exe2.0.160.1335,41521-Aug-200711:39x86
Mp.msiNot Applicable9,237,50401-Dec-200812:30Not Applicable
Sccm2007ac-sp1-kb970634-x86.mspNot Applicable2,756,60801-Dec-200812:30Not Applicable
Smsse.dll4.0.5931.151115,56831-Dec-200723:10x64
Smsse.dll4.0.5931.151115,56831-Dec-200723:10x64
Updspapi.dll6.3.13.0466,29616-Aug-200713:21x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 970634 - Last Review: February 2, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB970634

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