Article ID: 970650 - Last Review: September 29, 2009 - Revision: 1.1

Error message when you run a quick search that has lookup fields in Microsoft Dynamics CRM 4.0: "Server was unable to process request"

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SYMPTOMS

You add lookup fields to a search view, and then you try to run a quick search in the List Web part for Microsoft Dynamics CRM 4.0. However, you receive the following error message:

Server was unable to process request.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)