Article ID: 970650 - Last Review: September 29, 2009 - Revision: 1.0

Error message when you run a quick search that has lookup fields in Microsoft Dynamics CRM 4.0: "Server was unable to process request"

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SYMPTOMS

You add lookup fields to a search view, and then you try to run a quick search in the List Web part for Microsoft Dynamics CRM 4.0. However, you receive the following error message:
Server was unable to process request.

RESOLUTION

A setup update is available from Microsoft. When you install Microsoft Dynamics CRM 4.0, or when you upgrade to Microsoft Dynamics CRM 4.0, you can check for setup updates. If you select the option to check for setup updates, the application downloads any new setup updates and applies the setup updates to the installation while the setup process is running.

Installation information

To obtain this fix, use the Update Installation Files option during Microsoft Dynamics CRM 4.0 setup. For more information about how to use the Update Installation Files option or how to manually download the setup update, click the following article number to view the article in the Microsoft Knowledge Base:
948917  (http://support.microsoft.com/kb/948917/ ) How to obtain the setup updates for Microsoft Dynamics CRM 4.0

Prerequisites

No prerequisites are required.

Removal information

The setup update cannot be removed.

APPLIES TO
  • Microsoft Dynamics CRM 4.0
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