The Hot Add Memory feature does not work on a non-virtual machine system that is running an x86-based version of Windows Server 2008 Service Pack 2

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Article ID: 970718 - View products that this article applies to.
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SYMPTOMS

The Hot Add Memory feature does not work after you install Service Pack 2 on a non-virtual machine system that is running an x86-based version of Windows Server 2008. Therefore, you have to shut down the computer to add more memory.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run Windows Server 2008 Service Pack 2.

Restart requirement

You have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6002.221253,601,36829-Apr-200919:25Not Applicable
Ntoskrnl.exe6.0.6002.221253,549,65629-Apr-200919:25Not Applicable

WORKAROUND

To word around this problem, you have to shut down the computer and then add memory.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb970718_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69330-Apr-200907:34Not Applicable
Package_for_kb970718_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43030-Apr-200907:34Not Applicable
Package_for_kb970718_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,68930-Apr-200907:34Not Applicable
Package_for_kb970718_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42230-Apr-200907:34Not Applicable
Package_for_kb970718_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69330-Apr-200907:34Not Applicable
Package_for_kb970718_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43030-Apr-200907:34Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22125_none_6e8fd79fca72b560.manifestNot Applicable17,80629-Apr-200920:33Not Applicable

Properties

Article ID: 970718 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB970718

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