E-mail messages from SharePoint lists or workflows to SharePoint lists do not arrive

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Article ID: 970818 - View products that this article applies to.
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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptom

E-mail mesages from SharePoint lists or workflows to email enabled SharePoint lists or document libraries do not arrive.

Cause



E-mail messages from SharePoint are not allowed to be delivered to other lists within WSS sites. SharePoint filters out e-mail messages when an e-mail message has a destination address of an e-mail enabled list.

For Microsoft Office SharePoint Server 2007

SharePoint checks for the following two fields in the EML:

""X-AlertServerType" = STS

and

“X-Mailer” = "Windows SharePoint Services (version 3)"

If either of those two fields has those values, SharePoint filters that e-mail and does not enable delivery of that e-mail to the list.

For SharePoint 2010

Delivery of e-mail messages is not enabled from SharePoint to other lists within WSS sites. SharePoint filters out e-mail messages when an e-mail message has a destination address of an e-mail-enabled list.

SharePoint checks for the following field in the EML:

X-Mailer: Microsoft SharePoint Foundation 2010

If this field has that value, SharePoint filters that e-mail and does not enable delivery of that e-mail to the list.

Resolution

E-mail messages to SharePoint e-mail enabled lists or document libraries must originate from non-SharePoint senders.

More Information

This functionality is put in to place so that an infinite loop of e-mail messages cannot occur if a workflow is triggered to send e-mail messages to a specific list when an e-mail message arrives to that same list.

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Properties

Article ID: 970818 - Last Review: May 13, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Windows SharePoint Services 3.0
  • Microsoft Office SharePoint Server 2007
  • Microsoft SharePoint Server 2010
Keywords: 
kbrapidpub kbnomt KB970818

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