Article ID: 970962 - View products that this article applies to.
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Windows Internet Explorer 8 may stop responding or crash when a certain version of AVG Safe Search is installed:
If you are seeing this article after clicking a link in Internet Explorer 8: Your browser is in a special no-add-ons mode so that you can fix a compatibility problem with AVG Safe Search, a component of AVG Anti-Virus.
Note AVG Safe Search is a component of AVG Anti-Virus.


This problem may occur if you are using an incompatible version of the AVG software.


To resolve this problem, update the AVG software to the latest version by using one of the following methods:

  • Open the AVG user interface, and then click Update now to automatically download and install the latest version of the AVG software.
  • Visit the AVG website by clicking the "Find it" button to obtain the latest version of the AVG software.
    Find it on a third party site

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 970962 - Last Review: August 17, 2011 - Revision: 7.0
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Internet Explorer 8
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