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WMI performance counter classes that are based on the Performance Monitoring Provider do not work or return incorrect data in Windows Vista and Windows Server 2008Article ID: 970967 - View products that this article applies to. On This PageSYMPTOMSWMI performance counter classes that are based on the Performance Monitoring Provider do not work in Windows Vista and Windows Server 2008. When you use WMI performance counter classes on a computer that is running Windows Vista or Windows Server 2008, you receive the error code 0x80041008 or the error code 0x80041010. Otherwise, you receive null values or incorrect values from the WMI performance counter classes. CAUSEStarting from Vista, the Performance Monitoring Provider is deprecated, and it is superseded by the WMIPerfClass Provider and the WMIPerfInst Provider. For more information, visit the following Microsoft Web site: http://msdn.microsoft.com/en-us/library/aa392741(VS.85).aspx
(http://msdn.microsoft.com/en-us/library/aa392741(VS.85).aspx)
RESOLUTIONTo resolve this issue, install hotfix 970967. This hotfix maintains the backward compatibility of the Performance Monitoring Provider in Windows Server 2008 and Windows Vista. Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page. PrerequisitesTo apply this hotfix, your computer must be running one of the following operating systems:
Restart requirementYou have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2008 and Windows Vista file information noteThe MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature. For all supported x86-based versions of Windows Server 2008 and of Windows VistaCollapse this table
For all supported Itanium-based versions of Windows Server 2008Collapse this table
For all supported x64-based versions of Windows Server 2008 and of Windows VistaCollapse this table
WORKAROUNDTo work around the issue, use the preinstalled performance counter classes. For more information, visit the following Microsoft Web site for a list of performance counter classes: http://msdn.microsoft.com/en-us/library/aa392738(VS.85).aspx The data for these classes are available through the WMIPerfClass Provider and the WMIPerfInst Provider.
(http://msdn.microsoft.com/en-us/library/aa392738(VS.85).aspx)
For more information about the WMIPerfClass Provider, visit the following Microsoft Web site: http://msdn.microsoft.com/en-us/library/aa394546(VS.85).aspx For more information about the WMIPerfInst Provider, visit the following Microsoft Web site:
(http://msdn.microsoft.com/en-us/library/aa394546(VS.85).aspx)
http://msdn.microsoft.com/en-us/library/aa394547(VS.85).aspx
(http://msdn.microsoft.com/en-us/library/aa394547(VS.85).aspx)
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about how to define a Class for the Performance Monitoring Provider, visit the following Microsoft Web site: http://msdn.microsoft.com/en-us/library/aa389815(VS.85).aspx For more information about how to register the Performance Monitoring Provider, visit the following Microsoft Web site:
(http://msdn.microsoft.com/en-us/library/aa389815(VS.85).aspx)
http://msdn.microsoft.com/en-us/library/aa393036(VS.85).aspx For more information about how to monitor Performance with the Performance Monitoring Provider, visit the following Microsoft Web site:
(http://msdn.microsoft.com/en-us/library/aa393036(VS.85).aspx)
http://msdn.microsoft.com/en-us/library/aa392398(VS.85).aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://msdn.microsoft.com/en-us/library/aa392398(VS.85).aspx)
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows Server 2008 and Windows VistaAdditional files for all supported x86-based versions of Windows Server 2008 and of Windows VistaCollapse this table
Additional files for all supported Itanium-based versions of Windows Server 2008Collapse this table
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows VistaCollapse this table
PropertiesArticle ID: 970967 - Last Review: October 7, 2011 - Revision: 2.0 APPLIES TO
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