Article ID: 971078 - Last Review: May 18, 2009 - Revision: 1.0

An Automatic Update download is not initiated on a computer that is running Office Communicator 2007 R2 build 3.5.6907.9

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SYMPTOMS

An Automatic Update download is not initiated on a computer that is running Microsoft Office Communicator 2007 R2 build 3.5.6907.9.
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CAUSE

Downloads of new Office Communicator bits are not initiated when a Client Version Control (CVC) response is received for a build of Office Communicator. If the version of Office Communicator is 3.5.6907.0009, and the CVC filter is set to <3.5.6907.00013, the response is received from the rule that is triggered on the server. However, the client download is not initiated against the URL that is received.
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RESOLUTION

To resolve this issue, apply the update that is described in the following Microsoft Knowledge Base article:
971083  (http://support.microsoft.com/kb/971083/ ) Description of the Communicator 2007 R2 hotfix rollup package: May 2009
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Communicator 2007 R2
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Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB971078
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