A computer that is running Windows Vista or Windows Server 2008 restarts automatically and generates a Stop error after you repeatedly plug and hot-unplug a USB device: "0x000000FE"

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Article ID: 971171 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A USB device is installed on a computer that is running Windows Vista or Windows Server 2008. The USB device works correctly.
  • You plug and then hot-unplug (surprise remove) this USB device several times.
After you plug the USB device into the USB port in this scenario, the device does not appear in Device Manager. Additionally, the device does not work. If you try to shut down the computer on the Start menu, or if you make additional surprise removal attempts, the system generates the following Stop error message and then automatically restarts:
Stop 0x000000FE (Parameter1, Parameter2, Parameter3, Parameter4)
Notes
  • The four parameters in this error message vary, depending on the computer's configuration.
  • Not all "Stop 0x000000FE" errors are caused by this problem.

CAUSE

This problem occurs because the USB hub driver (Usbhub.sys) does not correctly handle the surprise removal requests of USB devices.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista SP2 installed.

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbccgp.sys6.0.6001.2243673,21620-May-200910:48x86SP1SP1QFE
Usbhub.sys6.0.6001.22436196,60820-May-200910:48x86SP1SP1QFE
Hccoin.dll6.0.6001.224368,70420-May-200912:36x86SP1SP1QFE
Hcrstco.dll6.0.6001.2243615,87220-May-200912:36x86SP1SP1QFE
Usbd.sys6.0.6001.224365,88820-May-200910:48Not ApplicableSP1SP1QFE
Usbehci.sys6.0.6001.2243639,93620-May-200910:48x86SP1SP1QFE
Usbhub.sys6.0.6001.22436196,60820-May-200910:48x86SP1SP1QFE
Usbohci.sys6.0.6001.2243619,96820-May-200910:48x86SP1SP1QFE
Usbport.sys6.0.6001.22436227,32820-May-200910:48x86SP1SP1QFE
Usbuhci.sys6.0.6001.2243623,55220-May-200910:48x86SP1SP1QFE
Hccoin.dll6.0.6002.221398,70420-May-200910:32x86SP2SP2QFE
Hcrstco.dll6.0.6002.2213915,87220-May-200910:32x86SP2SP2QFE
Usbd.sys6.0.6002.221395,88820-May-200910:32Not ApplicableSP2SP2QFE
Usbehci.sys6.0.6002.2213939,93620-May-200910:32x86SP2SP2QFE
Usbhub.sys6.0.6002.22139196,60820-May-200910:32x86SP2SP2QFE
Usbohci.sys6.0.6002.2213919,96820-May-200910:32x86SP2SP2QFE
Usbport.sys6.0.6002.22139227,32820-May-200910:32x86SP2SP2QFE
Usbuhci.sys6.0.6002.2213923,55220-May-200910:32x86SP2SP2QFE
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbccgp.sys6.0.6001.2243695,74420-May-200911:10x64SP1SP1QFE
Usbhub.sys6.0.6001.22436274,43220-May-200911:10x64SP1SP1QFE
Hccoin.dll6.0.6001.2243610,75220-May-200912:51x64SP1SP1QFE
Hcrstco.dll6.0.6001.2243617,92020-May-200912:51x64SP1SP1QFE
Usbd.sys6.0.6001.224367,68020-May-200911:09x64SP1SP1QFE
Usbehci.sys6.0.6001.2243649,66420-May-200911:10x64SP1SP1QFE
Usbhub.sys6.0.6001.22436274,43220-May-200911:10x64SP1SP1QFE
Usbohci.sys6.0.6001.2243624,57620-May-200911:10x64SP1SP1QFE
Usbport.sys6.0.6001.22436261,12020-May-200911:10x64SP1SP1QFE
Usbuhci.sys6.0.6001.2243629,18420-May-200911:10x64SP1SP1QFE
Hccoin.dll6.0.6002.2213910,75220-May-200912:32x64SP2SP2QFE
Hcrstco.dll6.0.6002.2213917,92020-May-200912:32x64SP2SP2QFE
Usbd.sys6.0.6002.221397,68020-May-200910:49x64SP2SP2QFE
Usbehci.sys6.0.6002.2213949,66420-May-200910:49x64SP2SP2QFE
Usbhub.sys6.0.6002.22139274,43220-May-200910:50x64SP2SP2QFE
Usbohci.sys6.0.6002.2213924,57620-May-200910:49x64SP2SP2QFE
Usbport.sys6.0.6002.22139261,12020-May-200910:49x64SP2SP2QFE
Usbuhci.sys6.0.6002.2213929,18420-May-200910:49x64SP2SP2QFE
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbccgp.sys6.0.6001.22436208,38420-May-200911:07IA-64SP1SP1QFE
Usbhub.sys6.0.6001.22436864,25620-May-200911:07IA-64SP1SP1QFE
Hccoin.dll6.0.6001.2243622,52820-May-200912:40IA-64SP1SP1QFE
Hcrstco.dll6.0.6001.2243624,57620-May-200912:40IA-64SP1SP1QFE
Usbd.sys6.0.6001.2243611,64820-May-200911:07Not ApplicableSP1SP1QFE
Usbehci.sys6.0.6001.22436123,39220-May-200911:07IA-64SP1SP1QFE
Usbhub.sys6.0.6001.22436864,25620-May-200911:07IA-64SP1SP1QFE
Usbohci.sys6.0.6001.2243659,90420-May-200911:07IA-64SP1SP1QFE
Usbport.sys6.0.6001.22436648,70420-May-200911:07IA-64SP1SP1QFE
Usbuhci.sys6.0.6001.2243680,89620-May-200911:07IA-64SP1SP1QFE
Hccoin.dll6.0.6002.2213922,52820-May-200912:26IA-64SP2SP2QFE
Hcrstco.dll6.0.6002.2213924,57620-May-200912:26IA-64SP2SP2QFE
Usbd.sys6.0.6002.2213911,64820-May-200910:45Not ApplicableSP2SP2QFE
Usbehci.sys6.0.6002.22139123,39220-May-200910:45IA-64SP2SP2QFE
Usbhub.sys6.0.6002.22139865,28020-May-200910:45IA-64SP2SP2QFE
Usbohci.sys6.0.6002.2213959,90420-May-200910:45IA-64SP2SP2QFE
Usbport.sys6.0.6002.22139649,72820-May-200910:45IA-64SP2SP2QFE
Usbuhci.sys6.0.6002.2213980,89620-May-200910:45IA-64SP2SP2QFE

WORKAROUND

To work around this problem, use the Safely Remove Hardware feature in the notification area before you remove the USB device.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb971171_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,690
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)21-May-2009
Time (UTC)07:10
File nameX86_usb.inf_31bf3856ad364e35_6.0.6001.22436_none_cb679b6b27a2d68b.manifest
File versionNot Applicable
File size2,644
Date (UTC)21-May-2009
Time (UTC)07:36
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6001.22436_none_be3193e81cbe2472.manifest
File versionNot Applicable
File size6,734
Date (UTC)21-May-2009
Time (UTC)07:36
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6002.22139_none_c01b06ae19e1c59b.manifest
File versionNot Applicable
File size6,734
Date (UTC)21-May-2009
Time (UTC)07:36
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6001.22436_none_278636eee00047c1.manifest
File versionNot Applicable
File size2,646
Date (UTC)21-May-2009
Time (UTC)08:22
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6001.22436_none_1a502f6bd51b95a8.manifest
File versionNot Applicable
File size6,736
Date (UTC)21-May-2009
Time (UTC)08:22
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6002.22139_none_1c39a231d23f36d1.manifest
File versionNot Applicable
File size6,736
Date (UTC)21-May-2009
Time (UTC)08:22
File namePackage_for_kb971171_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,702
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)21-May-2009
Time (UTC)07:10
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6001.22436_none_cb693f6127a0df87.manifest
File versionNot Applicable
File size2,645
Date (UTC)21-May-2009
Time (UTC)07:10
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6001.22436_none_be3337de1cbc2d6e.manifest
File versionNot Applicable
File size6,735
Date (UTC)21-May-2009
Time (UTC)07:10
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6002.22139_none_c01caaa419dfce97.manifest
File versionNot Applicable
File size6,735
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,533
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,718
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)21-May-2009
Time (UTC)07:10
File namePackage_for_kb971171_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)21-May-2009
Time (UTC)07:10

Properties

Article ID: 971171 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB971171

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