Windows Vista and Windows Server 2008 service pack installation fails with error 0x80004005

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Article ID: 971204 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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Source: Microsoft Support

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Symptom



When you try to install a Windows Vista Service Pack, You may encounter the following error message:

Install Windows Service Pack

Installation was not successful
Unspecified error
Error: E_FAIL(0x80004005)

When you view the %windir%\Logs\CBS\CBS.log, you will find the following entries:

<Date Time>, Info CSI 00000704 Calling generic command executable (sequence 54 (0x00000036)): [20]"C:\Windows\bfsvc.exe"
CmdLine: [63]""C:\Windows\bfsvc.exe" C:\Windows\boot /nosystem32boot /nofonts"

<Date Time>, Error CSI 00000709 (F) Done with generic command 54 (0x00000036); CreateProcess returned 0, CPAW returned S_OK
Process exit code 15299 (0x00003bc3) resulted in success? FALSE
Process output: [l:60 [60]"BFSVC: Failed to get system partition! Last Error = 0x3bc3

Cause

When you install Vista SP2, the Vista SP2 installer must update the system boot files. If third-party disk management tools are used to "clone" disks or partitions, the SP2 installer will be unable to uniquely identify the correct system boot files.

Resolution



To work around this issue, turn off the computer and physically unplug all drives that are not required for starting Windows. Power up the computer and restart the service pack installation.

If the workaround is not successful, the alternative is to perform a clean-install.

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Properties

Article ID: 971204 - Last Review: June 10, 2011 - Revision: 1.1
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business N
  • Windows Vista Business N 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Basic N
  • Windows Vista Home Basic N 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Service Pack 2
Keywords: 
kbrapidpub kbnomt KB971204

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