You cannot rescan the Indexing Service scope that has a full path of over 13 characters on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 971258 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install Indexing Service on a computer that is running Windows Vista or Windows Server 2008.

    Note For more information about Indexing Service and about the Indexing Service scope, see the "More Information" section.
  • You rescan the Indexing Service scope by using the Indexing Service Microsoft Management Console (MMC) snap-in window or by using a script to access the Indexing Service Administrative objects.

    Note A scan is when an Indexing Service scope (a directory or set of directories that are to be included in the index) is examined. The scan examines the scope to check whether any files were added, deleted, or updated since the last time that the directory was indexed.
In this scenario, the rescan may fail without returning an error. Therefore, when the index is searched, new documents cannot be located in the index.

Note This problem typically occurs when the Indexing Service scope has a full path length of more than 13 characters.

CAUSE

This problem occurs because of an error in the Query.dll file.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
Additionally, you must have the hotfix 947265 installed on your computer before you apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Installation instructions

  1. Install the hotfix 947265. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    947265 In Windows Vista and Windows Server 2008, the Content Indexer service cannot index the custom properties of a document
  2. Enable the hotfix by modifying the BindDirectlyToPropertySetStorage registry entry as documented in the "Registry information" section of Microsoft Knowledge Base article 947265.

    Note You can use the Fix it package to automatically enable the hotfix.
  3. Install the hotfix that is described in this article.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Query.dll6.0.6001.224741,381,37617-Jul-200914:29x86
Query.dll6.0.6002.221791,381,37617-Jul-200914:18x86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Query.dll6.0.6001.224742,027,52017-Jul-200914:40x64
Query.dll6.0.6002.221792,027,52017-Jul-200914:09x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Query.dll6.0.6001.224744,429,31217-Jul-200914:37IA-64
Query.dll6.0.6002.221794,429,31217-Jul-200914:03IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Indexing Service, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/aa163290.aspx
For more information about the Indexing Service objects and how they can be used in scripting languages, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms691552(VS.85).aspx
For more information about how to install and configure the Indexing Service on a Windows Server 2008-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
954822 How to install and configure the Indexing Service on a Windows Server 2008-based computer

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb971258_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,712
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File nameX86_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6001.22474_none_06f601fbf0631228.manifest
File versionNot Applicable
File size156,439
Date (UTC)17-Jul-2009
Time (UTC)16:10
PlatformNot Applicable
File nameX86_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6002.22179_none_08e17555ed84e5ff.manifest
File versionNot Applicable
File size156,439
Date (UTC)17-Jul-2009
Time (UTC)15:41
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6001.22474_none_63149d7fa8c0835e.manifest
File versionNot Applicable
File size156,475
Date (UTC)17-Jul-2009
Time (UTC)16:18
PlatformNot Applicable
File nameAmd64_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6002.22179_none_650010d9a5e25735.manifest
File versionNot Applicable
File size156,475
Date (UTC)17-Jul-2009
Time (UTC)17:35
PlatformNot Applicable
File namePackage_for_kb971258_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,540
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,722
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,540
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6001.22474_none_06f7a5f1f0611b24.manifest
File versionNot Applicable
File size156,457
Date (UTC)17-Jul-2009
Time (UTC)16:04
PlatformNot Applicable
File nameIa64_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.0.6002.22179_none_08e3194bed82eefb.manifest
File versionNot Applicable
File size156,457
Date (UTC)17-Jul-2009
Time (UTC)15:15
PlatformNot Applicable
File namePackage_for_kb971258_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,370
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable
File namePackage_for_kb971258_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,716
Date (UTC)18-Jul-2009
Time (UTC)09:22
PlatformNot Applicable

Properties

Article ID: 971258 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB971258

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