Random Stop errors on a Windows Server 2003-based computer that performs input/output to file shares hosted on another computer or to a network-attached storage device

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Article ID: 971280 - View products that this article applies to.
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SYMPTOMS

You receive random Stop error messages when a computer that is running Windows Server 2003 performs input/output (I/O) to file shares hosted on another computer, or to a network-attached storage device. For example, you may receive the following Stop error messages:
  • Stop 0x0000000A (parameter1, 0000000c, parameter3, parameter4)
    IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000000A (parameter1, 00000002, parameter3, parameter4)
    IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x00000019 (00000020, parameter2, parameter3, parameter4)
    BAD_POOL_HEADER
  • Stop 0x0000007E (c0000005, parameter2, parameter3, parameter4)
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in these Stop error messages may vary, depending on the actual configuration.
  • The symptoms of a Stop error may vary, depending on your computer's system failure options. For example, the computer may restart when a Stop error occurs.

CAUSE

Certain patterns of I/O loading and unloading can cause timing problems, and can corrupt some system structures that are used by the Memory Manager.

RESOLUTION

To resolve this problem, apply hotfix 978243. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243 A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 971280 - Last Review: December 21, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbprb kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971280

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