Additional line feeds are created unexpectedly in e-mail messages that are created by a workflow in Microsoft Dynamics CRM 4.0

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Article ID: 971355 - View products that this article applies to.
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SYMPTOMS

Assume that you want to add a step to a workflow to send an e-mail message. You click Add Step on the Workflow web page. Then, you add multiple lines in the body of the e-mail message, as follows:
Line1
Line2
Line3
However, when you publish the workflow, additional line feeds are created unexpectedly. Therefore, the e-mail appears as follows:
Line1 

Line2

Line3

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

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Article ID: 971355 - Last Review: July 2, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsworkflow kbfix kbsurveynew kbmbsmigrate kbqfe KB971355

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