Windows Server 2003 does not restart as expected if a recursive error occurs while writing a dump file

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Article ID: 971408 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A computer that is running Windows Server 2003 is configured to restart automatically if a fatal error occurs, and then write a dump file.
  • A fatal error occurs.
  • A second fatal error (recursive error) occurs while the dump file is being written.
In this scenario, the computer does not restart automatically.

RESOLUTION

To resolve this problem, apply hotfix 978243. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243 A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 971408 - Last Review: December 21, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbprb kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971408

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