Windows Server 2003 does not restart as expected if a recursive error occurs while writing a dump file

Article ID: 971408 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A computer that is running Windows Server 2003 is configured to restart automatically if a fatal error occurs, and then write a dump file.
  • A fatal error occurs.
  • A second fatal error (recursive error) occurs while the dump file is being written.
In this scenario, the computer does not restart automatically.
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RESOLUTION

To resolve this problem, apply hotfix 978243. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978243
(http://support.microsoft.com/kb/978243/ )
A terminal server that is running Windows Server 2003 Service Pack 2 restarts unexpectedly after hotfix 971280 or security update 971486 (MS09-058) is installed
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/LN/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Properties

Article ID: 971408 - Last Review: December 21, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbprb kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971408
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