The system performance of the server becomes severely decreased when you try to copy files from a server that is running Windows Vista or Windows Server 2008 through a network

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Article ID: 971442 - View products that this article applies to.
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SYMPTOMS

When you try to copy files from a server that runs Windows Vista or Windows Server 2008 through network, the system performance of the server becomes severely degraded. In this scenario, the operating system consumes nearly 100 percent of physical memory for the system cache in Process Explorer.

Note The "Cached" value in Task Manager is not the same as the System Cache. This value includes standby pages, which are basically free, and is expected to grow until the "Free" value is at or near zero under heavy IO load.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on computer that is running Windows Vista, you must have Windows Vista SP1 or Windows Vista SP2 installed.

No prerequisites are required for computers that are running Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.224433,598,93604-Jun-200913:07Not Applicable
Ntoskrnl.exe6.0.6001.224433,547,22404-Jun-200913:06Not Applicable
Ntkrnlpa.exe6.0.6002.221463,599,41604-Jun-200913:22Not Applicable
Ntoskrnl.exe6.0.6002.221463,547,70404-Jun-200913:22Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.224434,681,81604-Jun-200913:17x64
Ntoskrnl.exe6.0.6002.221464,692,55204-Jun-200914:55x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.224439,482,32804-Jun-200913:05IA-64
Ntoskrnl.exe6.0.6002.221469,460,80804-Jun-200914:41IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb971442_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,367
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,694
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,713
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,421
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,690
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,701
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,694
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,713
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,422
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameX86_7937b16a4fc270c6e0b41da40bdebb32_31bf3856ad364e35_6.0.6002.22146_none_e5567229b3f7b758.manifest
File versionNot Applicable
File size697
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameX86_7a387a95a18ae81ac90e1df0b2693f2a_31bf3856ad364e35_6.0.6001.22443_none_bab81468797bd1d5.manifest
File versionNot Applicable
File size697
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22443_none_6c91c54bcd5e6570.manifest
File versionNot Applicable
File size17,806
Date (UTC)04-Jun-2009
Time (UTC)14:17
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22146_none_6e7b3811ca820699.manifest
File versionNot Applicable
File size17,806
Date (UTC)04-Jun-2009
Time (UTC)14:16
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_9c712813d5c1e258a9f5b126d05c3c35_31bf3856ad364e35_6.0.6002.22146_none_6717d11da84430ab.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameAmd64_f9e1749a5c859d4c8d84066d42cb24a1_31bf3856ad364e35_6.0.6001.22443_none_c6ed44c7a986b2e7.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22443_none_c8b060cf85bbd6a6.manifest
File versionNot Applicable
File size16,512
Date (UTC)04-Jun-2009
Time (UTC)14:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22146_none_ca99d39582df77cf.manifest
File versionNot Applicable
File size16,512
Date (UTC)04-Jun-2009
Time (UTC)15:48
PlatformNot Applicable
File namePackage_for_kb971442_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,375
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,706
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,723
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,702
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,711
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,433
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,706
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,723
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_4413158687b07884f509bfd94b8d23c1_31bf3856ad364e35_6.0.6001.22443_none_0babc20bac259735.manifest
File versionNot Applicable
File size699
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameIa64_aa96b97efb20e548a1025c1ec2163c8c_31bf3856ad364e35_6.0.6002.22146_none_9f4dddfbae008e01.manifest
File versionNot Applicable
File size699
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22443_none_6c936941cd5c6e6c.manifest
File versionNot Applicable
File size16,819
Date (UTC)04-Jun-2009
Time (UTC)13:54
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22146_none_6e7cdc07ca800f95.manifest
File versionNot Applicable
File size16,819
Date (UTC)04-Jun-2009
Time (UTC)15:19
PlatformNot Applicable
File namePackage_for_kb971442_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc_1~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,530
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_sc~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,706
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server_1~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,533
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,718
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,426
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable
File namePackage_for_kb971442_winpesrv~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,434
Date (UTC)05-Jun-2009
Time (UTC)05:46
PlatformNot Applicable

Properties

Article ID: 971442 - Last Review: October 7, 2011 - Revision: 5.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB971442

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