Article ID: 971620 - View products that this article applies to.
When you install the 2007 Microsoft Office servers Service Pack 2 package, the product expiration date is activated incorrectly. As a result, any of the products that are listed in the "Applies to" section of this article will expire 180 days after Service Pack 2 is deployed, as if you had performed a trial installation. The activation of the expiration date will not affect the regular function of these products until the expiration date passes. The expiration date will pass 180 days after you deploy Service Pack 2. If a product expires, its expiration will not affect data, configuration, or application code. However, the Office Server product will be inaccessible to end-users.
Additionally, Office SharePoint Server Trial with Enterprise Client Access License, or a similar product, is displayed on the Convert License page.
The following will be seen in Microsoft Office Project Server 2007:
"Trial Version Has Expired"
The following page error will be seen by Microsoft Office Project Server 2007 users:
This issue occurs because the installation of the 2007 Microsoft Office servers Service Pack 2 activates the product expiration date incorrectly.
To resolve this issue, install one of the following updates. These updates are available from the Microsoft Download Center.
Note One of these updates must be deployed on all SharePoint servers that are part of a SharePoint Server Farm.
Update for 2007 Microsoft Office servers (KB971620), 32-Bit Edition
Download the Update for 2007 Microsoft Office servers (KB971620), 32-Bit Edition package now.
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Update for 2007 Microsoft Office servers (KB971620), 64-Bit Edition
Download the Update for 2007 Microsoft Office servers (KB971620), 64-Bit Edition package now.
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After you install one of these updates, you do not have to redeploy the service pack. For information about how to deploy this update, please see the Microsoft TechNet article on how to deploy server updates:
http://technet.microsoft.com/en-us/library/cc263467.aspxFor more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
The updates that are described here are included in any Office SharePoint Server 2007 Cumulative Update Server Hotfix Package (MOSS server-package) released after June 2009.
To resolve this issue manually, type the product key on the Convert License Type page. To do this, follow these steps:
NOTE: If Microsoft Office Project Server 2007 is integrated in the environment then the patch will be required rather than the below manual steps
If you do not have your product key, you can retrieve it by logging on to the Volume Licensing Service Center
Note The manual solution will not work for Microsoft Search Server 2008 Express because this product does not use a product key.
If the Convert License Type page no longer indicates that you are in trial mode, the update was successfully installed.
Q: When I try to follow the steps in the "Resolution" section, I am notified that my product key is not valid.
A: If multiple SKUs are installed, you must provide the product key for the most inclusive product. Use the product key of the product that is listed highest in the following ordered list:
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Article ID: 971620 - Last Review: April 8, 2011 - Revision: 16.0
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