Changes are not committed to the SharePoint server when you use an Office application such as Word or Excel to check in a document on a computer that is running Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

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Article ID: 971736 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2.You use an Office application such as Word, Excel or PowerPoint to check in a document to a Windows SharePoint server where a persistent cookie is being used. However, the document changes are not committed to the SharePoint server. You may also receive an error message that resembles the following:
Word did not save the document
This file is read-only
Note This problem does not occur on a client computer that is running Windows XP or Windows Server 2003.

CAUSE

This problem occurs because the DavFlushFile function triggers an "Access Denied" error when the Office application tries to check in the SharePoint document.

In the Windows operating systems that are affected by this problem, the WebDAV redirector responds to a file flush file system control (FSCTL) or to a file close request by sending a PUT message. Before the WebDAV redirector sends this PUT message, the WebDAV redirector must send a HEAD message so that the authentication challenges that are associated with the request are handled correctly. In Forms-based authentication, the HEAD message does not contain an authentication cookie. Therefore, the SharePoint server returns a 401 error. The SharePoint server also returns a "WWW-Authenticate" header that requests credentials in an authentication mechanism other than Forms-based authentication.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.0.6001.2245855,29629-Jun-200914:07x86
Mrxdav.sys6.0.6001.22458113,66429-Jun-200911:33x86
Webclnt.dll6.0.6001.22458199,16829-Jun-200914:11x86
Webclnt.dll6.0.6002.22159200,19229-Jun-200913:52x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.0.6001.2245873,72829-Jun-200914:21x64
Mrxdav.sys6.0.6001.22458138,24029-Jun-200911:47x64
Webclnt.dll6.0.6001.22458216,57629-Jun-200914:26x64
Webclnt.dll6.0.6002.22159219,13629-Jun-200913:45x64
Mrxdav.sys6.0.6001.22458113,66429-Jun-200911:33x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7600.20630202,24029-Jan-201007:12x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7600.20630254,46429-Jan-201007:39x64
Webclnt.dll6.1.7600.20630202,24029-Jan-201007:12x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the DavFlushFile function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb395171(VS.85).aspx
For more information about WebDAV API functions, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/dd408159(VS.85).aspx

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb971736_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,641
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,530
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,713
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,408
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,531
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,713
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameX86_1726f00f6dc861ef2730b8809ccf9215_31bf3856ad364e35_6.0.6001.22458_none_bc066c424d5c3d62.manifest
File versionNot applicable
File size709
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameX86_24ec277a6f1bd63a5b98e447cbf9d9d2_31bf3856ad364e35_6.0.6001.22458_none_a8fa27b09a1418bc.manifest
File versionNot applicable
File size1,412
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameX86_285f34f62df49892bd6e459c5593f600_31bf3856ad364e35_6.0.6002.22159_none_c2a8691797b427ec.manifest
File versionNot applicable
File size709
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameX86_89f7c1940200e337f4b291ca54fc40d1_31bf3856ad364e35_6.0.6001.22458_none_08e54ac76b8be61b.manifest
File versionNot applicable
File size1,059
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22458_none_9428fe706b7e2830.manifest
File versionNot applicable
File size5,069
Date (UTC)29-Jun-2009
Time (UTC)15:39
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22458_none_15067a68defa9246.manifest
File versionNot applicable
File size13,642
Date (UTC)29-Jun-2009
Time (UTC)15:36
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6001.22458_none_55815eedccf0912d.manifest
File versionNot applicable
File size6,904
Date (UTC)29-Jun-2009
Time (UTC)15:40
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6002.22159_none_5768d11fca15ffa8.manifest
File versionNot applicable
File size6,904
Date (UTC)29-Jun-2009
Time (UTC)15:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_493173f85ef463b96fbe08fa19aec11b_31bf3856ad364e35_6.0.6001.22458_none_1a7da3dc1cd59a89.manifest
File versionNot applicable
File size2,478
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameAmd64_80f65007b65a278cc1908c4e0e272149_31bf3856ad364e35_6.0.6001.22458_none_0abd1ef91eb3bc08.manifest
File versionNot applicable
File size2,126
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameAmd64_f651536865ef942fdde44b5290c66a3d_31bf3856ad364e35_6.0.6002.22159_none_50b0fcc17609a1a1.manifest
File versionNot applicable
File size1,066
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22458_none_f04799f423db9966.manifest
File versionNot applicable
File size5,087
Date (UTC)29-Jun-2009
Time (UTC)16:17
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22458_none_712515ec9758037c.manifest
File versionNot applicable
File size13,906
Date (UTC)29-Jun-2009
Time (UTC)16:14
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6001.22458_none_b19ffa71854e0263.manifest
File versionNot applicable
File size6,934
Date (UTC)29-Jun-2009
Time (UTC)16:18
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6002.22159_none_b3876ca3827370de.manifest
File versionNot applicable
File size6,934
Date (UTC)29-Jun-2009
Time (UTC)14:54
PlatformNot applicable
File namePackage_for_kb971736_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,375
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,540
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,722
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,416
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,540
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File namePackage_for_kb971736_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,723
Date (UTC)30-Jun-2009
Time (UTC)08:05
PlatformNot applicable
File nameWow64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22458_none_7b79c03ecbb8c577.manifest
File versionNot applicable
File size8,609
Date (UTC)29-Jun-2009
Time (UTC)15:33
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb971736~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,815
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File namePackage_for_kb971736_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,441
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File nameX86_dc0013aa9e34b78a0a09b865dc50dd4a_31bf3856ad364e35_6.1.7600.20630_none_450d33e57d3b4cc6.manifest
File versionNot applicable
File size709
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20630_none_55b6cea12dfec8a2.manifest
File versionNot applicable
File size2,413
Date (UTC)29-Jan-2010
Time (UTC)14:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_01822a547180f8db18a7f650e0e6da7e_31bf3856ad364e35_6.1.7600.20630_none_6c056092a5bf7610.manifest
File versionNot applicable
File size713
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File nameAmd64_dc0013aa9e34b78a0a09b865dc50dd4a_31bf3856ad364e35_6.1.7600.20630_none_a12bcf693598bdfc.manifest
File versionNot applicable
File size711
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20630_none_b1d56a24e65c39d8.manifest
File versionNot applicable
File size2,417
Date (UTC)29-Jan-2010
Time (UTC)14:07
PlatformNot applicable
File namePackage_1_for_kb971736~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,240
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File namePackage_2_for_kb971736~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,028
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File namePackage_for_kb971736_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,140
Date (UTC)29-Jan-2010
Time (UTC)22:29
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7600.20630_none_55b6cea12dfec8a2.manifest
File versionNot applicable
File size2,413
Date (UTC)29-Jan-2010
Time (UTC)14:05
PlatformNot applicable
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 971736 - Last Review: October 7, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB971736

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