How to clear the Xbox 360 console system cache

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Article ID: 971755 - View products that this article applies to.

Introduction

The Xbox 360 system cache contains temporary files that are used by the Xbox 360 console. Depending on the issue you're experiencing, removing these temporary files can help resolve certain console problems, and might also update items displayed in the Xbox Dashboard.
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MORE INFORMATION

Clearing the system cache does not remove your gamertag, content that you have downloaded, or game files from your Xbox 360 storage device. The cache is used to store items such as game updates, system update installation packages, and gamer pictures of your friends.

When you clear the cache, the following things occur:
  • Achievements that are stored in the cache are removed, although not permanently. The achievement information will be automatically downloaded the next time you connect to Xbox LIVE.
  • Previously downloaded game updates are removed. However, you will be prompted to download these updates again the next time you try to play the games.
Note When you clear the cache, console updates are not removed.

To clear the cache
  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Storage or Memory.

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    Select Storage or Memory


  3. Highlight any storage device, and then press Y on your controller.

    Important Do not press the A button.

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    Select any storage device


    Note It doesn't matter which storage device you select, the cache is cleared for all storage devices.
  4. Select Clear System Cache.

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    Select Clear System Cache


    If Clear System Cache is not available, use the following controller button sequence to clear the system cache:
    1. Press the X button.
    2. Press the X button.
    3. Press the left bumper.
    4. Press the right bumper.
    5. Press the X button.
    6. Press the X button.
    Note If you don't see a system maintenance prompt on the screen, try pressing the button sequence again.

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    Controller buttons


  5. Select Yes at the following prompt:

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    Select Yes


  6. The following message appears while your cache is being cleared:

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    Wait for the cache to be cleared

Properties

Article ID: 971755 - Last Review: December 5, 2011 - Revision: 7.0
APPLIES TO
  • Xbox LIVE
  • Xbox
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