FIX: Site users are not identified as registered users in the RegisteredUser table after you import the Web server log into the Commerce Server 2007 data warehouse if you use the CommerceDataWarehouseAuthenticationModule class in your Web site

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Article ID: 971763 - View products that this article applies to.
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SYMPTOMS

In Commerce Server 2007, you import the Web server log file into the Commerce Server data warehouse. The Web server log file contains the cookie field that identifies registered site users. When a registered user logs on to a Web site, an MSCSAuth cookie is inserted in the cookie field. When you import the Web server log file into the data warehouse, the cookie field identifies registered users in the RegisteredUser table.

Consider the following scenario:
  • You create a Commerce Server Web site based on the Commerce Server 2007 Starter Site or you use the CommerceDataWarehouseAuthenticationModule class in your site.
  • You run the Data Transformation Services (DTS) task to import the Web server log into the data warehouse.
In this scenario, you find that registered users are not identified. Instead, they are displayed as anonymous users in the data warehouse.

CAUSE

This problem occurs because the CommerceDataWarehouseAuthenticationModule class does not insert an MSCSAuth cookie in the cookie field of the Web server log. Instead, it appends the MSCSAuth cookie in the uniform resource identifier (URI) query field. Therefore, users cannot be identified correctly when you import the Web server log into the Commerce Server data warehouse.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Commerce Server 2007 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You do not have to restart the computer. However, you must restart Internet Information Services (IIS) after you apply this hotfix. To restart IIS, at a command prompt, run the following command, and then press ENTER:
IISRESET /RESTART
Note This command stops and then restarts all IIS services that are running.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.commerceserver.runtime.dll6.0.4109.19845,68826-May-200914:57x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to manage the data warehouse, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms958768.aspx
For more information about the CommerceDataWarehouseAuthenticationModule class, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/microsoft.commerceserver.runtime.commercedatawarehouseauthenticationmodule.aspx
For more information about how to run the DTS task, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms958079.aspx
For more information about the RegisteredUser class, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms961013.aspx
The latest version of the starter site is Commerce Server 2007 Starter Site R2. To download Commerce Server 2007 Starter Site R2, visit the following Microsoft Web site:
http://www.microsoft.com/Downloads/details.aspx?FamilyID=10f9c18e-3e15-4ab9-9c40-a424876d1630&displaylang=en
For more information about the Web server log file of IIS 6.0, visit the following Microsoft Web site:
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/bea506fd-38bc-4850-a4fb-e3a0379d321f.mspx?mfr=true

Properties

Article ID: 971763 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition
  • Microsoft Commerce Server 2007 Standard Edition
Keywords: 
kbbug kbexpertiseinter kbautohotfix kbsurveynew kbqfe KB971763

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