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Mobile Express for Microsoft Dynamics CRM 4.0 is available

Article ID: 971874 - View products that this article applies to.

INTRODUCTION

Mobile Express for Microsoft Dynamics CRM 4.0 is now available as a free download. Mobile Express lets your mobile users view, create, and modify your existing data in Microsoft Dynamics CRM 4.0 by using a web-enabled mobile device with an Internet browser. Mobile Express supports all the customization and multi-tenant capabilities that are included in Microsoft Dynamics CRM 4.0, and Mobile Express provides additional customization tools. Mobile Express provides a role-based experience on your mobile device by using your existing user roles that are currently set up in Microsoft Dynamics CRM 4.0.

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RESOLUTION

Mobile Express is included in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

To download Mobile Express for Microsoft Dynamics 4.0 individually, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=f592ec6c-f412-4fd5-9a80-cd3bcbd26d8b#tm

(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=f592ec6c-f412-4fd5-9a80-cd3bcbd26d8b#tm)

This download also includes Update Rollup 5 for Microsoft Dynamics CRM 4.0. Update Rollup 5 is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0.

For more information about Update Rollup 5 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

970141

(http://support.microsoft.com/kb/970141/ )

Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available

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MORE INFORMATION

After you install Mobile Express, some customizations may be overwritten when the following conditions are true:

You have entities that are enabled for Mobile Express.
You import these entities from one organization into another organization.
Or, you export these entities from one organization into another organization.

For example, if you import or export an enabled entity, the entity will retain a mobile form type. An entity with a mobile form type will always be imported and exported together with its customizations. In this situation, the customizations for entities that are enabled for Mobile Express in Microsoft Dynamics CRM 4.0 overwrite all customizations for entities that are not enabled for Mobile Express during the import or export process. For example, consider the following scenarios.

Scenario 1

You export the Contacts and Leads customizations from Organization 1 and then import those customizations into Organization 2. Therefore, the Accounts customization, the Contacts customization, and the Opportunities customization are enabled for Mobile Express in Organization 2. However, the Leads customizations are overwritten in the customization file. This behavior occurs because the Leads entity in Organization 1 was not enabled for Mobile Express.

Scenario 2

Assume that Organization 1 has the Accounts entity and the Contacts entity enabled for Mobile Express. Additionally, assume that Organization 3 does not have Mobile Express installed. Therefore, no entities in Organization 3 are enabled for Mobile Express. You export the Accounts and Contacts customizations from Organization 1 and then import those customizations into Organization 3. The import process is successful. In this scenario, the import process has no effect, and the Accounts and Contacts entity customizations do not appear in Organization 3. This behavior occurs because Organization 3 does not have Mobile Express installed. Therefore, the Accounts entity and the Contacts entity are not enabled for Mobile Express.

Note If you later install Mobile Express in Organization 3, the Accounts and Contacts customizations that you previously imported will appear.

Scenario 3

Assume that Organization 1 has the Accounts entity and the Contacts entity enabled for Mobile Express. Additionally, assume that Organization 3 does not have Mobile Express installed. Therefore, no entities in Organization 3 are enabled for Mobile Express. You export the Accounts and Contacts customizations from Organization 3, and then you import those customizations into Organization 1. In this scenario, the Accounts and Contacts customizations in Organization 1 no longer appear. This behavior occurs because Organization 3 does not have Mobile Express installed. Therefore, the Accounts entity and the Contacts entity are not enabled for Mobile Express. Known issues

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Workarounds

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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