You receive duplicate e-mail when you use Entourage

Article ID: 971921 - View products that this article applies to.
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SYMPTOMS

When you use Entourage 2004 or 2008, you receive duplicate e-mail e-mail messages.
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CAUSE

Duplicate e-mail messages appear if the same account is being referenced multiple times in the same send/receive schedule.
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RESOLUTION

To resolve this issue, follow these steps:
  1. On the Tools menu, click Accounts. View each account, and note the Account ID and the Account Name for each account in the list.
  2. On the Tools menu, click Run Schedule, and then select Edit Schedules.
  3. Double-click to edit the Send and Receive All schedule.
  4. Move to the Actions set, and remove all except one of the Receive Mail actions that refer to the each Account ID, and then close that window.
  5. Move to your Inbox, and then delete all duplicate messages.
  6. On the Tools menu, click Send & Receive, and then click Send & Receive All
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Properties

Article ID: 971921 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office 2008 for Mac
  • Microsoft Office 2004 for Mac Professional Edition
  • Microsoft Office 2004 for Mac Standard Edition
Keywords: 
kbtshoot kbsurveynew kbprb KB971921
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