Article ID: 972103 - View products that this article applies to.
The Microsoft Exchange Information Store service crashes during move-mailbox operations in Microsoft Exchange Server 2007. When this problem occurs, the following event is logged:
Event Type: Error
Certain messages contain an invalid display name or an invalid recipient row. Buffer size is restricted to 32k. These messages exceed the buffer size restriction during the operations. Then, the invalid display name or invalid recipient row causes an Access Violation in the store.exe program.
To resolve this problem, apply the following update:
971534After you apply this fix, you must create a DWORD entry and set the value to 1:
(http://support.microsoft.com/kb/971534/ )Description of Update Rollup 1 for Exchange Server 2007 Service Pack 2
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 972103 - Last Review: September 3, 2013 - Revision: 2.0