Article ID: 972103 - Last Review: November 19, 2009 - Revision: 1.0 The Microsoft Exchange Information Store service crashes during move-mailbox operations and event error 4999 occurs in Exchange Server 2007
SYMPTOMSThe Microsoft Exchange Information Store service crashes during move-mailbox operations in Microsoft Exchange Server 2007. When this problem occurs, the following event is logged: Event Type: Error
CAUSECertain messages contain an invalid display name or an invalid recipient row. Buffer size is restricted to 32k. These messages exceed the buffer size restriction during the operations. Then, the invalid display name or invalid recipient row causes an Access Violation in the store.exe program. RESOLUTIONTo
resolve this problem, apply the following update: 971534
(http://support.microsoft.com/kb/971534/
)
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 2
After you apply this fix, you must create a DWORD entry and set the value to 1:Collapse this table
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. | Other Resources Other Support Sites
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