Article ID: 972151 - View products that this article applies to.
This article describes Windows Vista support boundaries for the General Assist support team for Netflix in Windows Vista.
Both Netflix and Microsoft support Netflix on Windows Vista Media Center. Each company supports different sections of the Netflix experience to provide the best support experience possible. The following information summarizes the areas of support that are covered by each company.
Netflix in Windows Media CenterThe Netflix in Windows Media Center application is available for Windows Vista or TV Pack users in the United States only. The Netflix in Windows Media Center application requires a Netflix subscription. The application released on May 20, 2009 and requires installation. The application has two separate parts, a Media Center Markup Language (MCML) browsing experience and a Silverlight-powered playback experience. When the user is in playback, they are looking at the Netflix Web site hosted in Media Center. The Netflix Web site displays Silverlight seekbar and navigation controls when it is necessary. Therefore, these controls do not behave as they do in the core product.
Entry pointThe Netflix installation tile is displayed to the left of Recorded TV in the TV+Movies strip of Media Center.
The following two sections are divided between Netflix support and Microsoft Consumer support boundaries.
Netflix supportFor support for the following topics, please contact Netflix Support. For information about how to contact Netflix Support, visit the following Netflix Web site:
Netflix account setupHow to create a Netflix account
Netflix Instant Watch service usage and availability
Microsoft Consumer SupportFor support for the following topics, please contact Microsoft Consumer Support. For information about contacting Microsoft Consumer Support, visit the following Microsoft Web site:
Netflix installation package for Media CenterConsumer support will support the download and installation of the Netflix Media Center installation package from the Microsoft Download Center:
Netflix Media Center user interface
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.