The "Display sender’s name on messages" option in the Exchange Management Console of Exchange Server 2007 does not work for Message Delivery Notifications (MDNs) that are to remote domains

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Article ID: 972172 - View products that this article applies to.
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SYMPTOMS

In an Exchange Server 2007 environment, you may want to prevent display names from being sent in outgoing SMTP messages. To do this, you disable the Display sender’s name on messages option in the Exchange Management Console (EMC). However, the display names are still included for Message Delivery Notifications (MDNs) that are sent to remote domains.

CAUSE

This issue occurs because Exchange Server 2007 performs a specific routine for MDNs. This routine bypasses the conversion of the display names.

RESOLUTION

To resolve this problem, install the following update rollup:
971534 Description of Update Rollup 1 for Exchange Server 2007 Service Pack 2

MORE INFORMATION

You can configure the message format settings for a remote domain on the Message Format tab of the Remote Domain Properties page in the EMC. For more information about how to do this, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa996309.aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 972172 - Last Review: November 19, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbqfe kbhotfixrollup kbfix kbexpertiseinter KB972172

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