Article ID: 972172 - Last Review: November 19, 2009 - Revision: 1.0

The "Display sender’s name on messages" option in the Exchange Management Console of Exchange Server 2007 does not work for Message Delivery Notifications (MDNs) that are to remote domains

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SYMPTOMS

In an Exchange Server 2007 environment, you may want to prevent display names from being sent in outgoing SMTP messages. To do this, you disable the Display sender’s name on messages option in the Exchange Management Console (EMC). However, the display names are still included for Message Delivery Notifications (MDNs) that are sent to remote domains.

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CAUSE

This issue occurs because Exchange Server 2007 performs a specific routine for MDNs. This routine bypasses the conversion of the display names.

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RESOLUTION

To resolve this problem, install the following update rollup:

971534 (http://support.microsoft.com/kb/971534/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 2

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MORE INFORMATION

You can configure the message format settings for a remote domain on the Message Format tab of the Remote Domain Properties page in the EMC. For more information about how to do this, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/aa996309.aspx (http://technet.microsoft.com/en-us/library/aa996309.aspx)

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