The Store.exe process hangs intermittently and all clients accessing the server are blocked in an Exchange 2007 environment

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Article ID: 972269 - View products that this article applies to.
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SYMPTOMS

On a server that is running Microsoft Exchange 2007, the Store.exe process hangs intermittently. Therefore, all clients that are trying to access the server are blocked. Additionally, the administrator must restart the Microsoft Exchange Information Service.

Note If the environment you are using is a cluster environment, a failover is performed to recover the service.

CAUSE

This problem occurs because of a code defect. This code defect causes a deadlock in the Store.exe process.

RESOLUTION

To resolve this problem, install the following update rollup:
971534 Description of Update Rollup 1 for Exchange Server 2007 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 972269 - Last Review: October 1, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbexpertiseinter kbfix kbhotfixrollup kbqfe KB972269

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