Slow performance when you try to open a redirected drive on a remote computer that is running Windows XP through a Terminal Services session

You connect to a remote computer that is running Windows XP through a Terminal Services session.

On the remote computer, when you try to open a redirected drive in Windows Explorer, the operation is very slow. It will take about 15 to 20 seconds or more for the operation to be completed. In this scenario, if you try to perform other operations, such as clicking Search, View, or Back, the Windows Explorer title bar will show Not Responding until the operation is completed.

Note The remote computer can also be a virtual machine that is running Windows XP.

Apply the hotfix on the remote computer that is running Windows XP to resolve this problem.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows XP Service Pack 3 (SP3).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows XP SP3

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: